What Do I Do If My Nordstrom Gift Card Balance Won't Load?
If there's something wrong with Nordstrom's gift card balance checking tool and it won't load or display your gift card's balance, you should find it easy to figure out what the problem is and fix it. You should double check the card's numbers, test your internet connection, and look for signs of hacking or theft. If all else fails, a Nordstrom representative can help you.
It's easy to keep track of your Nordstrom gift card's current balance with Nordstrom's online gift card balance tool. However, if the balance tool can't locate your card in its records or display the correct balance, you have to fix the problem, whatever it is, before you can use that card again. Read on to learn how to figure out what's going on.
Double Check the Numbers and Re-Enter Them
If the balance tool can't find your card's information but otherwise works well, it could just be a matter of accidentally entering the wrong numbers. Double check the gift card number and access number and re-enter them. You can find these numbers printed on your physical gift card, and in the delivery email of your e-gift card.
Check the Internet Connection
If Nordstrom's balance tool just doesn't work at all, your computer's may have lost its internet connection. Check the connection. If that's not the issue, Nordstrom's server is probably suffering from some sort of technical difficulty. All you need to do then is wait for the company's IT department to fix it. If they don't fix it within a few hours, Nordstrom might not even know the problem exists. Contact Nordstrom's customer service department to report it.
Check for Signs of Theft or Hacking
If the balance tool works and can locate your card, but says that you don't have any money left on it when you haven't spent it all, you might be the victim of theft. If your Nordstrom gift card is physical, check that it hasn't gone missing. If you can't find it, someone might have stolen it from you and used it up. You can tell the police about the theft, but they bprobably won't be able to get your money back.
If you have one of Nordstrom's e-gift cards instead, check your account for transactions made by someone else. Change your Nordstrom password if you find any, so whoever hacked your account can't do any more damage. Then report the hacking to a Nordstrom customer service agent. Make the report during regular business hours, because you may need to talk to people from more than one department.
Contacting Nordstrom
If you can't fix the problem yourself, a Nordstrom customer service representative can help you. You can contact one online by email, help forum, or chat, or you can use the phone.
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