How Do I Request a Refund to a Gift Card from Nordstrom?

If you used a Nordstrom gift card to buy something and then discovered that you need to return it for some reason, you are probably wondering how to get that gift card refunded. This article will show you how to do it.

Nordstrom's Return Policy

Unlike most other retailers, Nordstrom does not have a set return window or any particular guidelines that need to be followed for returns. Instead, the company prefers to handle returns on a case by case business. So, if you feel there's a need to return your Nordstrom purchase, just send it back and the company will decide if it qualifies for a refund. If a refund is authorized, Nordstrom will apply it to the gift card you used to make the purchase.

You do need to include the receipt with your return. If you no longer have it, contact the company and explain the situation. You will be asked for proof of identity and, if your refund request is approved, Nordstrom will apply the refund to a new gift card.

How to Make a Return by Mail

You can return any Nordstrom purchase by mail. Just follow these instructions:

1. Go to the Nordstrom returns page.
2. Enter the order number and your ZIP code in the appropriate text fields.
3. Click on the Start a Return button.
4. Follow the prompts.
5. Check for an email from Nordstrom containing your shipping label.
6. Print out the shipping label. If you do not have a printer, scan the QR code.
7. Pack up your return along with the receipt.
8. Attach the shipping label to the package, if you printed it out.
9. Bring the package to a post office and mail it. If you do not have the shipping label, show the QR code to a postal worker and they will print it out for you.

You should receive your refund in 15 to 21 business days after Nordstrom receives your return.

How to Make a Return to a Store

You can also return your purchase to any Nordstrom store. You can find a convenient store location using the Nordstrom store locator. Bring your return and the receipt to Customer Service, Express Service, or any register. You will receive your refund in five to seven business days.

How to Make a Contactless Curbside Return

You can also use Nordstrom's contactless curbside return process to make a return, although you can't return designer items, jewelry, Nordstrom Rack items, or opened baby gear that way. Just follow steps 1 through 4 of the procedure for making a return by mail, and then bring your return to the designated contactless curbside return site. You will receive your refund in five to seven business days.

Contacting Nordstrom

If you need help making the return, you can get it from a Nordstrom customer service representative. You can call for assistance, or use email, the help forum, or the chat feature.