How Do I Return an Order from Nordstrom?

If you bought something from Nordstrom and realize you need to return it, you need to learn how, and whether or not you can get a refund. This article will teach you more about these subjects.

Nordstrom's Return and Refund Policy

Nordstrom has no particular time limits for making returns. Nor does it have any rules that must be adhered to regarding reasons for the return. However, Nordstrom handles every return on a case-by-case basis. It has a policy of trying to give refunds whenever possible, but it reserves the right to deny a refund for any reason. In other words, It will deny you a refund if it thinks you are abusing the policy.

Making the Return at a Nordstrom Store

You can make your return at any Nordstrom store. Just take your items to the customer service desk or to a register and ask for help making the return. If your refund is approved, you will receive it in 5 to 7 business days.

Making the Return Online

To make the return online, follow these instructions:

1. Go to Nordstrom's web page.
2. Scroll to the bottom of the page.
3. Click on the Return Policy & Exchanges link under the Customer Service Header.
4. Click on the Start Your Return link.
5. Select the way you purchased the items.
6. Indicate whether you have an order number.
7. Follow the prompts that appear.
8. Select either Return by Mail or Curbside Drop Off.

If you selected Curbside Drop Off, go to a Nordstrom store and use the Contactless Curbside Return. You will receive your refund in 5 to 7 business days if it's approved. You cannot return Nordstrom Rack items, fine jewelry, open baby gear, or designer items this way.

If you selected Return by Mail, print out the return label that Nordstrom emails you. Pack up the items you are returning and attach the return label to the package. Take it to a post office and mail it. Nordstrom will require up to 14 business days to process your return, and another 5 to 7 business days to issue your refund.

Contacting Nordstrom

If you need help, you can reach Nordstrom's customer service by phone, chat, help forum, or email.