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Nordstrom Customer Q & A

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Nordstrom.

How Do I Send Someone a Nordstrom Gift Card? For the hard-to-shop-for person on your gift list, a Nordstrom gift card is a great way to show them you care and allow them to pick... Read more

How Do I Use My Nordstrom Gift Card for My Purchase? After you add the items you want to your cart, click the Checkout button. To spend your Nordstrom gift card balance, select Use a Gift... Read more

How Do I Check the Balance on My Nordstrom Gift Card? It's easy to check on the balance of your Nordstrom gift card. You can visit the Nordstrom website to use the online balance checking... Read more

How Do I Request a Refund to a Gift Card from Nordstrom? If you bought something with a Nordstrom gift card and need to return it, it is very easy to get a refund applied to your gift card.... Read more

What Do I Do If My Nordstrom Gift Card Balance Won't Load? If there's something wrong with Nordstrom's gift card balance checking tool and it won't load or display your gift card's balance,... Read more

How Do I Buy a Gift Card from Nordstrom? Customers can purchase traditional Nordstrom gift cards, e-gift cards and corporate gift cards. To buy a card, visit the website and... Read more

How Do I Return an Order from Nordstrom? If you need to return something that you bought from Nordstrom, you can do so at any time. Nordstrom has no time limit, and you can... Read more

How Do I Get a Refund from Nordstrom? This article discusses how to make a return to Nordstrom and get a refund. It describes Nordstrom's return and refund policy. Instructions... Read more

How Do I Return an Item from Nordstrom? If you've recently gone on a shopping spree at Nordstrom and have made a purchase that you're having second thoughts about, you can... Read more

How Do I Exchange an Item from Nordstrom? If you've recently made a purchase from Nordstrom that isn't quite what you were looking for, you can ask the company for an exchange.... Read more

Does Nordstrom Pay for Shipping on Returns or Exchanges? If you want to return an item to Nordstrom, you can do so by requesting a return online. You'll then receive a prepaid postage label,... Read more

How Do I Track My Nordstrom Return? If you've recently bought a product from Nordstrom that you wish to return, you can ask for an exchange or refund. Either take the... Read more

How Do I Check the Status of My Nordstrom Refund? If you've recently returned an item to Nordstrom and want to check on the status of your return, you can log into your online account... Read more

How Do I Make an Order for the Nordstrom Cyber Monday Event? The Nordstrom Cyber Monday event is the chance for most customers to enjoy amazing discounts and save money while shopping for the... Read more

How Do I Return an Item to Nordstrom from Their Cyber Monday Sale? The Nordstrom Cyber Monday event is great for holiday shopping. There are incredible discounts for most of their items. You can return... Read more

How Do I Return an Item to Nordstrom from Their Black Friday Sale? Service issues can occur unexpectedly, and some problems require immediate attention. The GetHuman team understands that, and that's... Read more

How Do I Find Black Friday Deals for Nordstrom? The best option for finding Nordstrom Black Friday deals is checking their website. The deals are classified based on brand, type,... Read more

How Do I Make an Order for the Nordstrom Black Friday Event? The Nordstrom Black Friday event is an annual sale that allows you to buy various items at discounted prices. During the sale, the... Read more

How Do I Find Cyber Monday Deals for Nordstrom? If you need help finding Cyber Monday deals for Nordstrom, your best options are to check their website or consult the support agents... Read more

How long does it take for Nordstrom to process a return? Nordstrom aims to process returns as efficiently as possible. Typically, the processing time for returns is around 7-10 business days... Read more

Can I return an item bought from Nordstrom online to a physical store? Yes, customers have the convenience of returning items bought from Nordstrom online to any physical store. Nordstrom offers a seamless... Read more

What is Nordstrom's return policy for final sale items? Nordstrom's return policy for final sale items is that they cannot be returned or exchanged. Final sale items include merchandise that... Read more

Can I return an item without the original packaging or tags? Yes, Nordstrom accepts returns of items without the original packaging or tags. While it is preferable to have the original packaging... Read more

What is Nordstrom's price adjustment policy? Nordstrom's price adjustment policy allows customers to request a refund if the price of an item purchased online or in-store is reduced... Read more

Ask a new question

Recent reasons customers contacted Nordstrom:

Deactivate my account please.

Ive been a Nordstrom customer and cardholder for many years. Sometime last year...

I placed an order for several pairs of shoes in late December. Order ********** Yes, I...

I have been a loyal customer fir years I received a twenty dollar note from your compan...

I was notified that a package was delivered but it was not received by me. I believe th...

I need to get a receipt for items purchased in late November or early December because...

I ORDERED CHANEL VITALUMIER DEC. * AND I NEVER RECIVED IT. MY ORDER NUMBER IS...

Your company has let down thousands of people this holiday season, but I’m sure you alr...

I placed an order with Nordstrom for * necklaces order ********** total price...

Reference order number ********* and *********. Duplicate orders which I’m questioning...

Missing orders: ********* and **********

Orders never shipped ********* *********

I don’t have email want to track a package

Order has not tracked since December *th.

U received my return item still waiting on my refund so I can re order

Help me with my issue

Does GetHuman work with Nordstrom?

GetHuman does not work with Nordstrom's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Nordstrom at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Nordstrom's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Find Black Friday Deals for Nordstrom?

How Do I Request a Refund to a Gift Card from Nordstrom?

What Do I Do If My Nordstrom Gift Card Balance Won't Load?

Can I return an item without the original packaging or tags?

How Do I Check the Balance on My Nordstrom Gift Card?

How Do I Return an Item from Nordstrom?

How Do I Use My Nordstrom Gift Card for My Purchase?

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