Can I return an item without the original packaging or tags?
Yes, Nordstrom accepts returns of items without the original packaging or tags. While it is preferable to have the original packaging and tags, it is not a requirement. Nordstrom understands that customers may have already discarded or misplaced these items. However, it is important to note that returning an item without the tags or packaging may affect the refund or exchange process. Nordstrom may evaluate the item's condition and make adjustments accordingly. In some cases, a restocking fee may be applied. To ensure a smooth return process, it is recommended to have the proof of purchase, such as the receipt or order number. Nordstrom's customer service team is available to assist with any further questions or concerns regarding returns.
Answered Nov 1, 2023
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call Nordstrom?
If you need to call Nordstrom customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Nordstrom