Unable to create account. My credit history shows open loan with navient federal studen...
GetHuman1915972's customer service issue with Navient from January 2019
Help with my Navient issue
The issue in GetHuman1915972's own words
Unable to create account. My credit history shows open loan with navient federal student loan servicer.
GetHuman1915972 did not yet indicate what Navient should do to make this right.
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How GetHuman1915972 fixed the problem
I called and kept repeating "agent" until the robot call forwarded me to the human answering service. Long wait time was expected, and I accepted the option to receive a callback. Received a call back within the hour. The woman I spoke with was competent and was able to assist me as needed.
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