two ****Es - file my taxes - I don't know what to do

GetHuman148910's customer service issue with Navient from April 2018

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The issue and preferred resolution, in GetHuman148910's own words:
file my taxes ... two ****Es
I don't know what to do
Guidance on why this happened or how to file correctly
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Tax forms ****E
Customer service issue
Reported by GetHuman148910
Apr 18th, 2018 - 3 mons ago
I have an issue with Navient too
Not resolved
Seen by 2 customers so far
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GetHuman148910 started working on this issue
Apr 18th 8:48pm