two ****Es - file my taxes - I don't know what to do

GetHuman148910's customer service issue with Navient from April 2018

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The issue in GetHuman148910's own words
file my taxes ... two ****Es
I don't know what to do
Guidance on why this happened or how to file correctly
I have an issue with Navient too
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Navient

Tax forms ****E
Customer service issue
Reported by GetHuman148910
Apr 18th, 2018 - 5 mons ago
I have an issue with Navient too
Not resolved
Seen by 2 customers so far
Similar issue to 327 others
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Items needed
Name on account
Billing address
Email address on the account
Account number
Your birthday
Timeline
GetHuman148910 started working on this issue
Apr 18th 8:48pm