Yesterday I called a Lyft around * am. As the app notified me he driver was * minute aw...

GetHuman-deyjahwo's customer service issue with Lyft from September 2018

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The issue in GetHuman-deyjahwo's own words
Yesterday I called a Lyft around * am. As the app notified me he driver was * minute away I was on my way downstairs. The elevator took about ** seconds & as I waited I called the driver at least two times. He did not call me once or even notify me that he was leaving and he was probably there for no more than a minute. As a result I was charged $*.** for a cancellation fee. I don’t think I should’ve been charged due to his poor communication... Lyft should reimburse me.
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Lyft

Customer service issue
Reported by GetHuman-deyjahwo
Sep 23rd, 2018 - 2 mons ago
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GetHuman-deyjahwo started working on this issue
Sep 23rd 4:15pm