You charged me *.** for my driver never showing up

GetHuman760394's customer service issue with Lyft from June 2018

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580 similar
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The issue in GetHuman760394's own words
i asked for a ride from a specific location. My phone said my ride had arrived but I saw no car so I telephoned. The man said that he had driven to the wrong address and would be right there. He never came and I was charged five dollars for a cancellation fee or something. **the second driver had the same problem but when I called her and described where I was, she came right to me. She said her app was wrong.**I don't want to be charged for problems that I didn't cause. Thanks.
I want five dollars credited back to my account
I have an issue with Lyft too
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Lyft

Customer service issue
Reported by GetHuman760394
Jun 7th, 2018 - a yr ago
I have an issue with Lyft too
Fixed
Seen by 9 customers so far
Similar issue to 580 others
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman760394 started working on this issue
Jun 7th, 2018 5:38pm
GetHuman760394 indicated the issue is not fixed yet.
Jun 8th, 2018 12:32am
GetHuman760394 indicated the issue is not fixed yet.
Jun 8th, 2018 12:59am
GetHuman760394 indicated the issue is not fixed yet.
Jun 8th, 2018 11:19am
GetHuman760394 indicated the issue is not fixed yet.
Jun 8th, 2018 11:27am
GetHuman760394 indicated the issue is not fixed yet.
Jun 8th, 2018 11:30am
GetHuman760394 indicated the issue is not fixed yet.
Jun 8th, 2018 6:49pm
GetHuman760394 indicated the issue is not fixed yet.
Jun 11th, 2018 1:58am