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Kohl's Customer FAQ

Top Answers & How-to Guides

What is Kohl's's Phone Number?

The question we are asked most often is about how to talk to Kohl's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Kohl's Account Number?

As a Kohl's shopper, you can open an account to get rewards such as cashback, points and discounts. Kohl's offers two main account...

Is It Possible to Merge Two Kohl’s Accounts?

Merging your accounts at Kohl's can help you to simplify online shopping and get the most out of rewards. Update your account information,...
Ask any question you have about Kohl's customer service, get an answer now.

Recent Kohl's Customer Questions

I don’t understand how to return my shoes

Sure, returning a product to Kohl's is pretty straightforward. If you bought the shoes in store, you can return them directly to any Kohl's store. If you bought them online, you have several return options. You can return the item to a Kohl's store, or you can return it by mail. For a mail return, go to the "Order" section of your Kohl's account, select the item you wish to return, and follow the instructions to print a prepaid return shipping label. Pack the shoes in the original packaging if possible, attach the shipping label to the package, and send it off. Your refund should be processed within 14 days.
Asked May 24, 2024 2:34 PM

never received a w2; how do I get it

If you're a Kohl's associate and never received a W-2, you can access it online through the MyHR website. Once logged in, select "My Pay" and then "My Tax Forms". Your W-2 form should be available for viewing and printing. If the form isn't available online or you're encountering any issues, you might need to reach out to the Kohl's HR department directly to ensure they have your correct mailing address and to ask them to resend the form.
Asked Apr 10, 2024 10:26 PM

Where is my order. It has not been picked up by courier.

We understand how important it is for you to receive your order on time. For security and privacy purposes, we cannot directly track your order here. We suggest you check your order status directly through the Kohl's website or mobile app. You should have received a confirmation email or SMS with tracking details when your order shipped. If that doesn't work or if you never received any shipping details, we recommend reaching out directly to Kohl's customer service for real-time assistance with your order.
Asked Mar 12, 2024 3:25 PM

How do I get my w2 from Kohls

To obtain your W-2 form from Kohl's, you will need to log into the Kohl's employee self-service portal. Once logged in, navigate to the "W-2" section. From there, you can view, download, and print your specific W-2 form. If you haven't set up electronic delivery, your form should be mailed out to your address on file by January 31st. If you encounter any difficulties, consult with your store's HR representative for further assistance.
Asked Mar 1, 2024 11:35 PM

Help me with my Kohl's customer service issue

Account Management

Where Can I Find My Kohl's Account Number?

As a Kohl's shopper, you can open an account to get rewards such as cashback, points and discounts. Kohl's offers two main account...

Is It Possible to Merge Two Kohl’s Accounts?

Merging your accounts at Kohl's can help you to simplify online shopping and get the most out of rewards. Update your account information,...

How Do I Unlock My Kohl's Account?

As a Kohl's customer, you need to be able to access your account to shop or manage your credit card account. Kohl's maintains separate...

Delivery Issues

What Should I Do When Kohl's Delivery by Usps Is Missing?

Ordering needed items online is a recent trend that is here to stay. More often than not, orders are delivered without much trouble....

How to Report an Issue with Kohl's Delivery?

When you order from Kohl's, you want your purchase to arrive on time and undamaged; however, problems can occur. When the issues do...

How Do I Complain to Kohl's About a Late Delivery?

You can check the status of your order or set up notifications. For late deliveries, go to Kohl's Contact page and click on the Ask...

Gift Cards

How Do I Transfer a Kohl's Gift Card to Another Account?

Transferring a Kohl's gift card to another account is a great way to give the gift of Kohls to someone else. Make sure you have all...

If I Don't Claim a Kohl's Gift Card, What Happens?

Retailers such as Kohl's offer deep discounts and rewards for dedicated shoppers who use Kohl's Cash or gift cards to make a purchase....

Returns and Exchanges

How Do I Return an Item from Kohl's?

This article talks about getting a refund for something that you purchased from Kohl's. Kohl's return and refund policy is provided....

Does Kohl's Pay for Shipping on Returns or Exchanges?

Kohl's does pay for shipping to return unwanted items. If you bought something from Kohl's online store, you can return it by mail...

How Do I Exchange an Item from Kohl's?

To exchange products purchased at an online Kohl's store, you can either return them by mail and then buy the one you prefer or you...

How Do I Track My Kohl's Return?

You can easily track your Kohl's return right from the Kohl's online store. Remember that returns can take a while to process and issue...

How Do I Check That Status of My Kohl's Refund?

If you would like to find out if your refund has been issued yet, you can check the status of your return by logging into your account...

What is Kohl's return policy for items purchased with a gift card?

Kohl's return policy for items purchased with a gift card is straightforward. If you made a purchase using a gift card and need to...

Can I return or exchange an item without the original receipt?

Yes, you can return or exchange an item at Kohl's without the original receipt. Kohl's offers hassle-free returns and exchanges by...

Refunds

How Do I Get a Refund from Kohl's?

This article discusses getting a refund for an item that you purchased from Kohl's. Kohl's return and refund policy is described. Instructions...

Holiday Shopping

How Do I Find Black Friday Deals for Kohl's?

Kohl's Black Friday deals give you the chance to enjoy amazing discounts on various items. During the event, you can enjoy free shipping...

How Do I Make an Order for the Kohl's Black Friday Event?

Making your order for the Kohl's Black Friday event is easy. You can place your order online or in-store. You can track your order...

How Do I Find Cyber Monday Deals for Kohl's?

Finding Cyber Monday deals for Kohl's is simple. Their website contains plenty of items placed in different categories. Cyber Monday...

How Do I Make an Order for the Kohl's Cyber Monday Event?

Kohl's Cyber Monday event is one of the best times to shop. You can enjoy amazing discounts for your purchases. After placing your...

How Do I Return an Item to Kohl's from Their Cyber Monday Sale?

This article discusses the proper way to return an item purchased at Kohl's Cyber Monday sale. Instructions are given for making the...

How Do I Return an Item to Kohl's from Their Black Friday Sale?

The GetHuman team commits to customer satisfaction. That is why we offer easy-to-follow guides that assist with solving various customer...

Employee Information

How Do I Get My W2 Form Online at Kohl's?

Kohl's has satellite stores across the United States, which implies it has a substantial workforce. This reinforces the importance...

How Do I Give Feedback About My In-Store Experience to Kohls?

Kohls encourages its customers to give both positive and negative feedback about their experiences. Use these helpful tips to leave...

Promotions

Can I use multiple promo codes on one order at Kohl's?

No, Kohl's only allows one promo code to be used per order. Multiple promo codes cannot be combined or stacked together. However, you...

Price Adjustments

Does Kohl's offer price adjustments if an item goes on sale after I purchase it?

Yes, Kohl's offers price adjustments if an item goes on sale after you have purchased it. The price adjustment policy at Kohl's allows...

Store Hours

What are Kohl's store hours during holidays?

During holidays, Kohl's store hours may vary depending on the specific holiday and location. Kohl's strives to accommodate customer...
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