Ref * ******-******. I had previously called and was told they would resolve on **th an...

GetHuman-dobach's Complaint issue with Kohls.com from July 2019

Help with my Kohls.com issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-dobach's own words
Ref * ******-******. I had previously called and was told they would resolve on **th and now kohls is **nd before anything is done. I want to know where my package is and if i am not getting it i want a refund including the $** kohls cash that i used. I ordered these shoes for vacation and I am leaving on the **tj. I do not have time or the patience to continue waiting for Kohl's to resolve this issue. Do you or do you not have the product? This is very poor customer service and is why more and more people turn to Amazon at least when an issue arises they address it immediately not days and days of back and forth with no answers. Bottom line here is the fact that the product should have been delivered and it has not been and there is no tracking info available besides a label has been generated which tells me it never left the kohls warehouse. If you can prove to me otherwise please do. I am strongly considering canceling my kohls card and never doing business with this company again.

GetHuman-dobach did not yet indicate what Kohls.com should do to make this right.

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Kohls.com

Complaint issue
Reported by GetHuman-dobach
Jul 17th, 2019 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 2535 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman-dobach started working on this issue
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach indicated the issue is not fixed yet.
Jul 17th, 2019 8:43am
GetHuman-dobach confirmed the issue is fixed. Hooray!
Jul 20th, 2019 7:10pm