Dear Kohls:**I have been buying and using my credit card with Kohls for many years. I w...

GetHuman-ryannwil's customer service issue with from November 2018

23 views | 805 similar | 0 following
Help with my issue
GetHuman-ryannwil's next move: call
The best way to get your problem resolved is to tap the button below to start calling We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ryannwil may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman-ryannwil's own words
Dear Kohls:**I have been buying and using my credit card with Kohls for many years. I was recently out of town and missed making two Kohls payment for the first time ever. The payment was due on August * and by September * you had reported me to the credit agencies and caused my credit rating to take a big negative hit.**I’m emailing to ask you to remove the bad notice to the credit agencies.**I have been a customer of Kohls for years. I have been very loyal to Kohls and I have brought many of people into your stores and created many, many sales and credit card holders for you with my enthusiasm and love of Kohls. I told all who would listen how wonderful Kohls was. **There has to be some protocol to reverse a bad credit card rating when a good customer, with a great payment history with Kohls, may warrant it. Nordstroms and other department stores are willing to do reverse negative credit reports on a one time basis. **We all make mistakes occasionally. I love Kohls and want to continue being a customer but I don’t see how I can ever shop at Kohl’s again if this is how you think a good customer should be treated. Severally harming a customer’s credit rating over ONE missed payment makes it pretty much impossible for someone to continue doing business with you. **I paid the balance in full plus late fess, but your punishment does not fit the crime. I understand that Kohl needs to be paid for it’s products and services but harming and alienating great customers towards that goal is just bad business and harmful to Kohls.**Please do not destroy our business relationship over one late payment. I want to continue to love Kohls and speak well of them but if being a great customers, who made one mistake, means a ** point drop in my credit rating then there is no way I could ever feel good about buying from Kohls again. No one buys from a company that has severally hurt them over a minor infraction as these negative credit ratings last for * years!**I thank you in appreciation of your doing “the right thing”. What I love about Kohls is it has always seemed to be an intelligent, customer service forward company. I pray that is the case in this circumstance.**Sincerely,**Ryann Willis*Kohls account ****-****-***

GetHuman-ryannwil did not yet indicate what should do to make this right.

How GetHuman-ryannwil fixed the problem

We are waiting for GetHuman-ryannwil to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ryannwil fixes it.
This email address isn't valid

Customer service issue
Reported by GetHuman-ryannwil
Nov 22nd, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 805 others
0 customers following this


GetHuman-ryannwil started working on this issue
Nov 22nd, 2018 10:41pm
GetHuman-ryannwil shared this issue with friends on Facebook
Nov 22nd, 2018 10:41pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies