I placed an on-line order today for in-store pick up. After placing it I received the o...

GetHuman-georgenc's customer service issue with Kohls.com from October 2018

Help with my Kohls.com issue
Top Tip from another customer
If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to wait for it to be delivered and call in.
The issue in GetHuman-georgenc's own words
I placed an on-line order today for in-store pick up. After placing it I received the order confirmation by email. I was surprised to see * of the three items was not at the store ( Fredericksburg ) I thought the order was placed but was actually at a store ** miles away ( Fairfax ). I called and called talked to several different people and was told I had to pick the item up and then return it. This seems ridiculous. I do not intend to drive *** miles round trip to return a $ *.** item. In order to solve this I expect them to simply cancel the order and return the item to stock and remove the charge from my card. Item *SKU******** Order *********** Date **********

GetHuman-georgenc did not yet indicate what Kohls.com should do to make this right.

How GetHuman-georgenc fixed the problem
Call the *** number until you get somebody willing to make the changes
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Customer service issue
Reported by GetHuman-georgenc
Oct 15th, 2018 - 4 years ago
GetHuman-georgenc shared how to fix
Seen by 18 customers so far
Similar issue to 504 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address


GetHuman-georgenc started working on this issue
Oct 15th, 2018 11:58pm
GetHuman-georgenc shared this issue with friends on Facebook
Oct 16th, 2018 12:02am
GetHuman-georgenc confirmed the issue is fixed. Hooray!
Oct 17th, 2018 2:24am