Cannot connect my old Kindle to Wi-Fi.

GetHuman2346124's customer service issue with Kindle from March 2019

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The issue in GetHuman2346124's own words
Connect my Kindle to Wi-Fi. ... Hello, I have a Kindle D****** and I haven't used it in a long while. I wanted to use it now, and I am unable to connect to Wi-Fi. I've searched the internet and read something about a critical security update that rolled out a few years ago, and the fact that if people did not update their Kindle with that security update by a specific date, then the Wi-Fi would not work anymore. Is there any way to fix this now? Is there any way I can do that update now? **Thank you, *Eliza
GetHuman2346124 did not yet indicate what Kindle should do to make this right.
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Kindle D******
Customer service issue
Reported by GetHuman2346124
Mar 1st, 2019 - 3 mons ago
I have an issue with Kindle too
Seen by 6 customers so far
Similar issue to 3762 others
0 customers following this
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Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number
GetHuman2346124 started working on this issue
Mar 1st 12:39pm
GetHuman2346124 indicated the issue is not fixed yet.
Mar 1st 12:43pm