Microsoft - Tech Support Customer FAQ

If you are unable to access your admin center despite being a global administrator, it may be due to several reasons such as account issues or permission settings. Ensure that you are using the correct credentials and that there are no issues with your account. Additionally, check for any potential security notifications or alerts that might be affecting access. For the most current solutions specific to your issue, refer to the relevant troubleshooting steps provided in our support resources.

We're sorry to hear about this issue. It sounds like you're having trouble verifying your account because your phone number has changed. Since Microsoft's verification questions are designed to maintain the security of your account, it is crucial to provide accurate answers. If you can't verify your identity, you might consider accessing your account on a previously used device or browser. Microsoft sometimes recognizes trusted devices and might let you in. However, if that option fails, you may also try to fill in an account recovery form which lets you provide more details about your account. Please remember patience is required, as the process could take some time to resolve.

Microsoft 365 offers live tech support for its users. You can access this support through various methods including chat and phone. The live tech support is available 24/7 for subscribers and it covers multiple issues like technical difficulties or product-related inquiries. To engage live tech support, sign in to your Microsoft 365 account and navigate to the "Help" section, where you'll find the option to contact support. For telephone support, specific numbers are provided for various regions which can be found under the "Contact Us" section. Remember, the access to live tech support might vary depending on the type of subscription you have.

If you can't sign into your Hotmail account because it's blocked, it could be because Microsoft detected some unusual activities. To unblock your account, visit the Microsoft account recovery page. It's a secure way for you to prove your identity online. Typically, you'll need to enter a security code sent to your backup email address or phone number. If you don't have access to those, there's also an option to answer some questions about your account to verify your identity. Once Microsoft verifies that you're the rightful owner, your account will be unblocked. Be sure to check your account settings and activity once you regain access to ensure no unauthorized changes were made.

If you believe you've received a scam email related to Microsoft, don't click on any links, don't reply, and do not share any personal details or information. Instead, report it. For Outlook.com, you can open the suspicious email and select "Junk" from the top menu, then click "Phishing" from the drop-down menu. If it's not related to Outlook.com, forward the email to Microsoft's official scam reporting email address: phish@office365.microsoft.com. After reporting, it's best to delete the email from your inbox and your deleted items folder to ensure you don't accidentally access it later.