Microsoft - Tech Support Customer Service

Phone Number & Contact Info

Microsoft - Tech Support's Best Phone Number

877-696-7786
Toll-free·Calls Technical Support·Most popular Microsoft - Tech Support number
Q:

How do I talk to a live human at Microsoft - Tech Support?

A:Press 0 then 1 then 1 then keep pressing 0 until transferred
Q:

Does Microsoft - Tech Support offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 15 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Microsoft - Tech Support Customer Phone Numbers

Windows Technical Support

800-936-5700
Toll-free · 24 hours, 7 days · Press 0 at each prompt, then say "Agent". · Are you calling as a home user or a business user?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Microsoft - Tech Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 1 then 1 then keep pressing 0 until transferred
Below are some clips we've found from Microsoft - Tech Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Microsoft. Us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries. To help me best assist you, I need to know you are calling as a home user or a business user."
Excerpt from a call with Microsoft - Tech Support
Thursday, January 4, 2024 6:47 PM

They may need the phone number on your account

"Are you calling about Microsoft three sixty five? If you need help locating the phone number associated with your subscription, let me know."
Excerpt from a call with Microsoft - Tech Support
Friday, March 1, 2024 12:00 PM

They may ask your reason for calling (instead of a menu)

"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best to assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft - Tech Support
Sunday, June 2, 2024 5:39 AM

What are the hours and when should I call?

Microsoft - Tech Support operates the call center for this 877-696-7786 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 5,149 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Microsoft - Tech Support is Sunday. The most busy day to call is Tuesday, which averages 61% more phone calls by comparison. Again, this is based on a sample of 5,149 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Microsoft - Tech Support

In summation, the best day to call Microsoft - Tech Support is Wednesday.

Calling this Microsoft - Tech Support Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 11, 2023

This number is a general customer support line for Microsoft. It is advertised on the company’s website as a support line for Microsoft Store Sales and Customer Support.

I called this number with questions about my Microsoft 365 subscription, specifically for information about a product key I was having trouble with. After a brief greeting, an automated voice asked me whether I was a home user or a business user. Note that this customer support number does not offer a menu for callers; instead, an automated voice prompts you to describe the reasons for your call.

After indicating that I was a home user, I was prompted to describe the specific issue I was calling about. I indicated that I was having trouble with authenticating my product key for Microsoft 365. At this point, the system informed me that its customer service advocates would not be able to assist me with that issue. Instead, I was given a web address where I could receive support online. Somewhat helpfully, the automated system even offered to text me the web address where I was being directed. 

Less helpfully, at this point in the call, there was no way to be connected to a live service representative. When I indicated I still wanted to speak with someone, the automated system repeated that advocates could not help with my inquiry, thanked me for calling and terminated the call. 

I was unsatisfied with my experience and wanted to see if there was another way to actually reach a Microsoft customer representative. When I called the number for a second time, I was immediately greeted by a pre-recorded message telling me that technical support for Microsoft 365 products was available online. The message then repeated the web address I’d been given during my initial call, and the call was again automatically terminated. 

I can only assume that Microsoft’s automated system is smart enough to realize that I was calling back from the same phone number. Rather than allow me to access the voice-activated help system for a second time, it assumed I was calling about the same issue and repeated the information I’d received during my first call.

Mileage may vary for this approach to customer service. I must admit to being impressed that Microsoft’s system worked so seamlessly. However, as a current Microsoft customer who wanted to speak with a human rather than interact with an online chatbot, I was quite disappointed. The system also seems mildly punitive — if you misstate your aim on your initial go-round with the automated system, you will essentially be locked out from calling back and trying again to speak with a representative.

Based on my call to Microsoft, I would only use this customer support number if I had an issue with a physical product I had purchased directly from the Microsoft Store. For technical support and other inquiries, I would be more likely to try help.microsoft.com — the web address I was directed to as a result of my call. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Microsoft - Tech Support

If you have time to do a bit of reading before you call Microsoft - Tech Support, we recommend you read over some of our problem-specific articles.

How Do I Get Microsoft Tech Support to Refund a Charge?

If you bought an item from the Microsoft Store that you do not want, you can request a return and receive a refund with these helpful tips.

What's the best way to get technical support from Microsoft?

Microsoft have so many problems and services that you are bound to become dependent on them. Well what do you do if you need technical support from Microsoft? Here's everything you should know.

Top Microsoft - Tech Support customer service problems

Click the link above to get answers to just about any Microsoft - Tech Support customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft - Tech Support, and their purpose. Are any of these similar to the reason you are trying to call?
SharePoint and OneDrive comparison: "I need to understand how SharePoint and OneDrive work as compared SharePoint questions."
- From a call lasting 1m 15s , Jun 11, 2024 5:13 PM
Email technical support: "I need technical support for my Hotmail email."
- From a call lasting 1m 19s , Jun 11, 2024 4:37 AM
Formatting and drawing issues: "My word margins are all messed up, and also drawing is not working."
- From a call lasting 2m 14s , Jun 10, 2024 5:38 PM
Email support: "Email support."
- From a call lasting 49s , Jun 5, 2024 12:52 PM
Computer not working: "My PC doesn't work."
- From a call lasting 1m 8s , Jun 2, 2024 12:54 PM
Email delivery issue: "My mail is not I can't receive mail."
- From a call lasting 1m 25s , May 31, 2024 12:25 AM
Xbox account recovery: "I need help with Xbox account recovery."
- From a call lasting 1m 40s , May 30, 2024 10:02 AM
Xbox account recovery: "I need help recovering my Xbox, my Xbox."
- From a call lasting 1m 4s , May 30, 2024 9:12 AM
Wrong product purchased: "I ordered Microsoft Edge instead of Microsoft Excel and would like to correct the purchase."
- From a call lasting 56m 37s , May 27, 2024 11:51 PM
Account hacked: "My account was hacked."
- From a call lasting 1m 53s , May 26, 2024 8:39 PM

More Microsoft - Tech Support Customer Service Contacts

There are of course other ways to contact Microsoft - Tech Support customer service besides the phone. Below we list the best ones, by medium.

Microsoft - Tech Support Customer Service on X (formerly Twitter)

@MicrosoftHelps - Technical Support
Another Microsoft Twitter page used for both Microsoft news as well as customer support
Microsoft - Tech Support, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Microsoft - Tech Support Customer Help Desk / Web Support

As a last, sometimes only, resort- Microsoft - Tech Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Microsoft - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Tech Support agent. This phone number is Microsoft - Tech Support's best phone number because 198,894 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Recover Account, Refund or Suspicious Charges, Update Account Information, Technical Support, Account issues and other customer service issues. The Microsoft - Tech Support call center that you call into has employees from Phillipines, India and is open 24 hours, 7 days according to customers. In total, Microsoft - Tech Support has 2 phone numbers. It's not always clear what is the best way to talk to Microsoft - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Microsoft - Tech Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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