Microsoft - Tech Support Phone Number

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877-696-7786
Customer service
Current Wait: 16 mins (15m avg)
Hours: Mon-Fri: 9am-5pm PST; best time to call: 9:15am
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Reasons customers like you called recently

Trying to use my rewards points for game pass ultimate for console but no option on xbo...
I really need to get into my Hotmail and I have not been in play over a few years so I...
My game pass ultimate is past due but I don’t have the money for it. I bought an * mont...
Factory reset computer
Cancelled order for no reason
I am having problems with one drive. I have been trying to speak to a human on the phon...
Need bit locker key. As my laptop is at geek squad for new drive and they can’t open it.
I can’t log on to my account
I changed my Microsoft hotmail email address security information from an old email tha...
Order was cancelled and I don’t know why.
I go into my settings and I want to change something. my computer then tells me that I...
mistakenly have more than one outlook.com. would like to discontinue these and revert...
I had a virus issue arise this morning told to call *-***-***-**** microsoft. Is thi...
I had an incident microsoft edge . I was browsing a websign and got an alert popup that...
Hello team Microsoft, *From last ** days , somehow my outlook Microsoft email account i...
See more recent reasons for calling

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Our Editor's Notes on Microsoft - Tech Support's Phone-Based Customer Care

Microsoft is a major technology company that sells software, electronics and computers around the world. As one of the largest companies in the world, it isn't surprising that its tech support department gets a lot of calls every day.

Why Do People Call Microsoft Tech Support?

Customers call Microsoft tech support for a range of reasons, including:

  • Help with installing software or setting up equipment or a device
  • Questions about how to operate software or a device
  • Troubleshooting problems with Microsoft products
  • Assistance with renewing software subscriptions
  • Assistance with filing a warranty claim
  • Referrals to authorized technicians and providers of repair services

Best Practices for Calling Microsoft Tech Support

Microsoft prefers it when customers begin their support requests through the Microsoft website. Once on the "Contact Us" page, you will be presented with a menu of products and services.

Click on the icon that represents your product or service category and you'll be offered a dialog box and asked to type in your problem or question. From there, you'll be given some self-help suggestions and the offer of getting in touch with Microsoft via a telephone callback or live chat.

When requesting a callback from Microsoft, be sure that you have information about your product or service handy. This information could include your order number or the serial number for your product. You should also have pen and paper available so that you can take notes during your call. These notes can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to Microsoft Tech Support?

There appears to be a range of opinions on the efficacy of Microsoft tech support. In many cases, it appears as though tech support representatives are pretty good at resolving technical problems and issues. Where they sometimes fall down on the job is dealing with problems with subscriptions, billing and appropriate responses to complex customer problems.

Some customers report that their cases are simply ignored by Microsoft, which can be incredibly frustrating. Third-party consumer advocates have reported that even their efforts have failed when trying to deal with a serious breach of customer service etiquette on the part of Microsoft tech support.

What Kind of Issues Can Microsoft Tech Support Resolve?

Microsoft tech support can assist with most consumer issues, including answering questions about setting up products and services, updating products and services and operating them correctly.

In addition, tech support can run diagnostics on systems and software and let consumers know whether they are going to have to return an item or send to an authorized repair center.

Microsoft customer service can also help with issues regarding the purchase of products and services, including subscriptions to the company's software products.

What Can't Be Resolved by Phone With Microsoft Tech Support?

Some issues may require the physical return of equipment, something that can be arranged over the phone, but it will require the customer to take action either through shipping a machine to the company or bringing it to a retailer or repair center.

In situations where a customer appears to be truly confused about the operation of a product or service, Microsoft tech support may have to instruct a caller to receive personal instruction at a retailer.

What Can I Do If I Am Unhappy With My Call to Microsoft Tech Support?

If you hang up the phone after a Microsoft tech support call and feel like you didn't accomplish what you needed to, don't fret. You still have options.

First, review any notes that you took during your call. If you opted to not take notes, consider writing down what you remember from your conversation with tech support. This information can be useful when getting back in touch.

Next, call Microsoft back. Explain to the tech support representative what happened during your first call and what you'd like as a resolution in this call. This rep may be better trained or have more experience and can actually help you.

If you don't have any luck during a second call, try getting in touch via Microsoft's live chat option or through its social media accounts. The advantage of both these methods is that you'll have a transcript of the communication. If you have to take your complaint up the corporate ladder or to a third-party, this transcript can show what the tech support person did or did not say during your conversation.

Another option is to ask for help on Microsoft's customer forums. In some cases, you may be able to get a resolution to your issue by talking with others who also use the same product or service.

Customer Number 877-696-7786 - by the Numbers

Phone number to dial877-696-7786
Call-back availableYES
Call picked up by a real personYES
Department you're callingTechnical Support
Call center hoursMon-Fri: 9am-5pm PST
Best time to dial9:15am
Navigate phone maze to a humanPress 0 then 1 then 1 then keep pressing 0 until transferred
Average wait
Current wait16
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, twitter
Quality of communication59%
Quality of help78%
Customer votes41,549
Information last updatedThu Nov 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft - Tech Support's Best Toll-Free/800 Customer Phone Number

This is Microsoft - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Tech Support agent. This phone number is Microsoft - Tech Support's Best Phone Number because 198,894 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Recover Account, Technical Support, Update Account Information, Refund or Suspicious Charges, Account issues and other customer service issues. The Microsoft - Tech Support call center that you call into has employees from Phillipines, India and is open Mon-Fri: 9am-5pm PST according to customers. In total, Microsoft - Tech Support has 2 phone numbers. It's not always clear what is the best way to talk to Microsoft - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Microsoft - Tech Support - by phone or otherwise

While 877-696-7786 is Microsoft - Tech Support's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Microsoft - Tech Support customers, is by calling their 800-936-5700 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-936-5700 for Technical Support. If you think this information is inaccurate or know of other ways to contact Microsoft - Tech Support please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Microsoft - Tech Support.

What is GetHuman's Relationship to Microsoft - Tech Support?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Microsoft - Tech Support Contact Info

Other Toll-free & Customer Numbers

Technical Support800-936-5700

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