Microsoft - Tech Support Phone Number

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  • Calls Microsoft - Tech Support's Technical Support department
  • The average hold time is 15m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:15am
  • Popular issues for this call center: Update Account Information, Technical Support, Recover Account, Refund or Suspicious Charges, and Account issues.
  • Reach a live Microsoft - Tech Support agent: Press 0 then 1 then 1 then keep pressing 0 until transferred

Calling Microsoft - Tech Support Customer Care at 877-696-7786

Dec 11, 2023

This number is a general customer support line for Microsoft. It is advertised on the company’s website as a support line for Microsoft Store Sales and Customer Support.

I called this number with questions about my Microsoft 365 subscription, specifically for information about a product key I was having trouble with. After a brief greeting, an automated voice asked me whether I was a home user or a business user. Note that this customer support number does not offer a menu for callers; instead, an automated voice prompts you to describe the reasons for your call.

After indicating that I was a home user, I was prompted to describe the specific issue I was calling about. I indicated that I was having trouble with authenticating my product key for Microsoft 365. At this point, the system informed me that its customer service advocates would not be able to assist me with that issue. Instead, I was given a web address where I could receive support online. Somewhat helpfully, the automated system even offered to text me the web address where I was being directed. 

Less helpfully, at this point in the call, there was no way to be connected to a live service representative. When I indicated I still wanted to speak with someone, the automated system repeated that advocates could not help with my inquiry, thanked me for calling and terminated the call. 

I was unsatisfied with my experience and wanted to see if there was another way to actually reach a Microsoft customer representative. When I called the number for a second time, I was immediately greeted by a pre-recorded message telling me that technical support for Microsoft 365 products was available online. The message then repeated the web address I’d been given during my initial call, and the call was again automatically terminated. 

I can only assume that Microsoft’s automated system is smart enough to realize that I was calling back from the same phone number. Rather than allow me to access the voice-activated help system for a second time, it assumed I was calling about the same issue and repeated the information I’d received during my first call.

Mileage may vary for this approach to customer service. I must admit to being impressed that Microsoft’s system worked so seamlessly. However, as a current Microsoft customer who wanted to speak with a human rather than interact with an online chatbot, I was quite disappointed. The system also seems mildly punitive — if you misstate your aim on your initial go-round with the automated system, you will essentially be locked out from calling back and trying again to speak with a representative.

Based on my call to Microsoft, I would only use this customer support number if I had an issue with a physical product I had purchased directly from the Microsoft Store. For technical support and other inquiries, I would be more likely to try help.microsoft.com — the web address I was directed to as a result of my call. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Microsoft - Tech Support Customer Phone Number 877-696-7786 - Stats

Phone number to dial877-696-7786
Call-back availableYES
Call picked up by a real personYES
Department you're callingTechnical Support
Call center hours24 hours, 7 days
Best time to dial9:15am
Average wait15 minutes
Current wait18 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication84%
Quality of help48%
Customer votes41,524
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft - Tech Support's Best Toll-Free/800 Customer Phone Number

This is Microsoft - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Tech Support agent. This phone number is Microsoft - Tech Support's Best Phone Number because 198,894 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Update Account Information, Technical Support, Recover Account, Refund or Suspicious Charges, Account issues and other customer service issues. The Microsoft - Tech Support call center that you call into has employees from Phillipines, India and is open 24 hours, 7 days according to customers. In total, Microsoft - Tech Support has 2 phone numbers. It's not always clear what is the best way to talk to Microsoft - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

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In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

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Beyond the Phone Number

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Microsoft - Tech Support Customer Service

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