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HP Customer FAQ

Top Answers & How-to Guides

What is HP's Phone Number?

The question we are asked most often is about how to talk to HP customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find user manuals for HP printers?

You can find user manuals for HP printers on the official HP website. Start by visiting the support section of the website and navigate...
Ask any question you have about HP customer service, get an answer now.

Recent HP Customer Questions

How do I copy on a hp smart tank 5101

To copy on the HP Smart Tank 5101, follow these steps: 1. Place the document you want to copy face down on the scanner glass. Align it with the guides. 2. On the printer's control panel, select the "Copy" option. 3. Choose the copy settings, such as the number of copies and paper size. 4. Press the "Start" button to begin the copying process. The printer will scan the document and print the copies as per your settings.
Asked Feb 4, 2025 10:10 PM

Good afternoon my Hp computer is asking for y pin number and I don't have one or I forget the pin number

If your HP computer is asking for a PIN and you don’t remember it, you can reset it by selecting the "I forgot my PIN" option, which will guide you through the process of verifying your identity, often using your Microsoft account. Follow the prompts to set a new PIN. If you need further assistance, there's a link to the most up-to-date contact information right here on this page.
Asked Jan 23, 2025 9:49 PM

My laptop was stolen. I need to talk to a real person at HP

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 11, 2024 6:29 PM

How to factory reset android tablet without passcode?

To factory reset an HP Android tablet without a passcode, follow these steps: 1. Power off the tablet. 2. Press and hold the Volume Up and Power buttons simultaneously until the HP logo appears. 3. Use the Volume buttons to navigate to "Recovery Mode" and press the Power button to select. 4. When the Android logo appears, hold down the Power button and press Volume Up once. 5. Use the Volume buttons to select “Wipe data/factory reset” and press the Power button to confirm. 6. Select “Yes – erase all user data” and confirm with the Power button. 7. After the reset is complete, select “Reboot system now.”
Asked Jul 7, 2024 3:47 PM

I need help factory resetting hp laptop I bought for my daughter because I don’t know the password

To factory reset your HP laptop without the password, shut down the laptop, then turn it on and immediately press the F11 key repeatedly until the System Recovery menu appears. Follow the on-screen instructions to perform a factory reset. Note that this process will erase all data on the laptop, so ensure any important files are backed up beforehand.
Asked Jul 7, 2024 2:55 AM

Help me with my HP customer service issue

Returns and Warranty

How do I return my HP computer?

If you wish to return your HP computer, you need to know your rights and the refund policy in order to get a full refund. Luckily we...

How Do I Make a Warranty Claim for My HP Computer?

The primary step before making a warranty claim is to sign up as a user in the HP website and create your account by following these...

What is the warranty period for HP computers?

The warranty period for HP computers varies depending on the specific model and region. Typically, the standard warranty for HP computers...

What is the return policy for HP accessories?

HP’s return policy for accessories allows customers to return eligible products within 30 days of purchase for a full refund. The returned...

Technical Support

Is it possible to get technical support from HP?

HP products are great. But what do you do if you need tech support? Is it covered by the company? How do you go about getting it. We...

Where can I find software updates for my HP computer?

You can find software updates for your HP computer by visiting the official website of HP. Simply go to the HP Support page and select...

Where can I find user manuals for HP printers?

You can find user manuals for HP printers on the official HP website. Start by visiting the support section of the website and navigate...

Hardware Customization

Can I upgrade the RAM on my HP computer?

Yes, you can upgrade the RAM on your HP computer. HP offers a range of computer models that allow for RAM upgrades. The ability to...

Can I customize the hardware specifications when ordering an HP computer?

Yes, when ordering an HP computer, you have the option to customize the hardware specifications according to your needs and preferences....

Maintenance and Cleaning

What is the recommended way to clean my HP laptop screen?

To clean your HP laptop screen effectively and safely, follow these recommended steps. First, shut down your laptop and unplug it from...

Recycling Program

What is HP's recycling program for old electronics?

HP's recycling program for old electronics is called HP Planet Partners. It is a convenient and eco-friendly way to dispose of old...
We look to the HP issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HP issues reported to GetHuman
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