HP is a major technology company headquartered in the United States. Products manufactured and distributed by HP include personal and laptop computers, as well as peripherals such as digital cameras and printers. As one of the largest tech companies in the world, it isn't surprising that HP gets a lot of requests for customer service each and every day.
Why do People Call HP Customer Support?
Customers call HP customer support for a range of reasons, including:
- Asking questions about and purchasing products
- Requesting technical support
- Changing or canceling orders
- Requesting order status
- Requesting service under an existing warranty
Best Practices for Calling HP Customer Service
There are several things that you can do to ensure that your call to HP customer service is handled quickly and professionally:
- Like many large companies, HP has multiple divisions, each with its own customer service department. Visit the HP website before calling so that you can get the correct number and business hours for the department that you need to contact.
- HP's website requires sign-in or, at the very least, the name and model number of your product so that you can be directed to the correct division for customer support. This is another reason to ensure that you have relevant documentation before contacting HP customer support.
- Have all relevant documentation in front of you before calling. Documentation may include invoices, billing statements, product serial numbers, receipts, warranties and any communication that you've had with HP.com customer service regarding your issue.
- Keep pen and paper handy so that you can take notes during your call.
How do Consumers Feel About Calling HP Customer Service?
Generally, customers seem satisfied with the level of customer service that they've received from HP.com. We haven't been able to detect any patterns of poor customer service online or through media reports.
What Kind of Issues can HP Customer Service Representative Resolve?
HP customer service can resolve a range of issues, including questions about orders and order status, troubleshooting, researching billing questions and checking on order or repair statuses.
What Can't Be Resolved With a Call to HP Customer Service?
If you purchased your HP product through a third-party retailer, HP customer service may be limited in what it can do to address billing or return issues.
In addition, you may find that while an HP customer service representative is able to troubleshoot incompatibilities between HP products and products made by other companies, the agent may not be able to provide a solution that resolves the incompatibility.
What Should You Do If You Have an Unsuccessful Call with HP?
If you get off the phone with HP.com customer service and feel as though your questions were not answered or your problems were not resolved, don't give up. You may still have options.
- First, review the notes you took while talking to an HP customer service representative. These notes may offer clues as to where your communications broke down.
- Next, call HP customer support again and politely explain that this is your second call. Describe your concerns and how the first representative you spoke to failed to resolve your issues. The agent that you speak to on your second call may have more experience or training and might be better able to offer a resolution.
- If your second call doesn't turn out the way you wanted it to, try getting in touch with HP customer service in another way. You can try submitting a request online or contacting HP through one of its social media accounts.
- Another option is to use HP's online community. Experienced users of HP products, as well as HP's in-house moderators, may be able to address your concerns.