HP Customer Service

I purchased an HP printer because I wanted to take advantage of the HP Instant Ink program. My Instant Ink is not arriving as it should, and I suspect the problem is with my printer. I don't think it sends the information to my laptop correctly. However, I'm not sure how this process works, so I tried to call HP to get help. At first, I was hopeful because they mentioned the Instant Ink program when I called, but before long, I just started running in circles. 

HP is a big company that produces a lot of laptops and printers, so I chose to call while commuting to work to make the best use of my time. However, it didn't end up working in my favor. Since I wasn't at home, I couldn't get the automated assistant the information that it needed, and it seems that the assistant doesn't have much flexibility when you can't meet its demands. This is one way automated systems go wrong because if I could've been transferred to someone, I could've explained the situation. Since I couldn't, I got stuck in the following loop until I hung up. When I called, a recorded message said, "Thank you for calling the HP pre-sale calls center. For technical support, press 1. For service locations, press 2. For production information or purchases, press 3.To find someone at HP, press 4." I chose option 1, leading me to another automated message that said, "Please hold while your call is routed. Thank you for calling HP. Your call may be monitored or recorded for quality purchases. Hi, I'm an automated system connecting you to an agent. You can speak to me in short sentences."

I responded, "Talk to someone about HP Ink," and she said, "I'm looking up your records; this may take a few seconds. We can't find an open case matching the phone you are calling from. If you have an alternate phone number to use, please say yes or no." I said no, and then it asked if I was calling about a printer or a laptop. Then I asked if I had the serial number, to which I responded that it was not because I was driving. It launched into a description of where I would find the number and then told me to press one if I located the serial number. I tried talking, but nothing happened, and I was sent to hold music. So then, finally, I pressed one and tried saying, "I don't have it." 

It told me, "For best results, please say your serial number." So this time, I said, "Connect me to an agent," but it kept saying, please say your serial number. It looped around until we ended up back at the question about what device I needed help with, and I finally just gave up. You should be able to get to customer service if you need it.