HP Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular HP number
Q:How do I get a live human at HP?
A:Listen to the prompts and you will get someone who speaks English.
Q:Does HP offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes and 32 seconds. The longest hold times are on Thursday, and the shortest are on Wednesday.

More HP Customer Phone Numbers

800-474-6836 - Technical Support
Toll-free · Keep pressing 0 at each prompt OR Say "Agent" at each prompt. · You can speak to me in short sentences. How can I help you?
888-999-4747 - Purchasing
Toll-free · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you?
866-625-0242 - Small and Medium Business Customer Service
Toll-free · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you?
800-407-4005 - Home Customers Order Support
Toll-free · Direct to a human · If you purchased for personal or home office use, press 1. If you purchased for business use, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this HP phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Listen to the prompts and you will get someone who speaks English.
Here is how our research team describes the way the HP phone system greets you: Tech support, press 1. Service locations, press 2. Product information or purchase, press 3. Find someone at HP, press 4.
Below are some clips we've found from HP's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the HP presales call center. For technical support, press one. For service locations, press two. For product information or purchase, press three. To find someone at HP, press four. Please hold while your call is routed. Thank you for calling HP, two thousand and twenty ENERGY STAR Partner of the Year. For sustained excellence. Your call may be monitored or recorded for quality purposes."
Excerpt from a call with HP
Monday, January 8, 2024 1:55 PM
The first phone menu
"Thank you for calling the HP presales call center. For technical support, press one.
For service locations, press two.
To find someone at HP, press four."
Excerpt from a call with HP
Friday, March 22, 2024 2:47 AM
After you press 1
"Please hold while your call is routed. Thank you for calling HP. Two thousand and twenty Energy Star Partner of the Year for sustained excellence. Your call may be monitored or recorded for quality purposes.
For product information or purchase, press three.
To find someone at HP, press four."
Excerpt from a call with HP
Saturday, March 23, 2024 4:49 PM
After you press 3
"Before I connect you to a sales consultant, please tell me how the product will be used. For home, home office products, press one.
For business, press two."
Excerpt from a call with HP
Thursday, March 28, 2024 10:13 PM
After you press 4
"Please hold for a customer representative.
To price or purchase new products, press two.
For product information or general inquiries, press three.
For operator services, press zero or remain on the line.
Press nine to repeat this menu."
Excerpt from a call with HP
Thursday, April 4, 2024 1:53 PM

What are the hours and when should I call?

HP operates the call center for this 800-752-0900 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,207 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HP is Sunday. The most busy day to call is Thursday, which averages 73% more phone calls by comparison. Again, this is based on a sample of 1,207 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday, which is 3067% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
The best time to call
In summation, the best day to call HP is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that HP staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why call this HP number?

Below is a sample of recent calls to HP, and their purpose. Are any of these similar to the reason you are trying to call?
Printer technical support: "I'm having trouble with my printer. Can you help me?"
- From a call lasting 10m 14s , Apr 20, 2024 12:26 AM
HP printer tech support: "Tech support for my HP printer."
- From a call lasting 3m 52s , Apr 5, 2024 3:20 PM
Billing inquiry for printer: "To speak to somebody in the billing department."
- From a call lasting 3m 10s , Apr 4, 2024 7:11 PM
Need to update payment: "I need to change my debit card information because I had to get a new debit card."
- From a call lasting 20m 57s , Apr 4, 2024 1:53 PM
Tech support request: "I need tech support for my HP computer."
- From a call lasting 5m 25s , Apr 2, 2024 7:43 PM
Issue with VR headset: "I have a problem with the virtual reality headset. I was wondering if you could connect me with an agent."
- From a call lasting 42m 29s , Mar 30, 2024 7:07 PM
Tech support for HP printer: "Need tech support for my HP printer."
- From a call lasting 9m 10s , Mar 29, 2024 1:54 AM
Seeking printer repair assistance: "Hi there. I was just on the line with someone from the business purchasing department, and I was looking to purchase a print head to repair our printer."
- From a call lasting 11m 55s , Mar 28, 2024 10:13 PM
HP printer tech support: "I need tech support for my HP printer."
- From a call lasting 4m 49s , Mar 26, 2024 4:29 PM
Seeking replacement outlet tray: "My outlet tray broke and I need a replacement for it."
- From a call lasting 10m 4s , Mar 25, 2024 3:48 PM

My Experience Calling HP at this Number

Jan 18, 2024

I purchased an HP printer because I wanted to take advantage of the HP Instant Ink program. My Instant Ink is not arriving as it should, and I suspect the problem is with my printer. I don't think it sends the information to my laptop correctly. However, I'm not sure how this process works, so I tried to call HP to get help. At first, I was hopeful because they mentioned the Instant Ink program when I called, but before long, I just started running in circles. 

HP is a big company that produces a lot of laptops and printers, so I chose to call while commuting to work to make the best use of my time. However, it didn't end up working in my favor. Since I wasn't at home, I couldn't get the automated assistant the information that it needed, and it seems that the assistant doesn't have much flexibility when you can't meet its demands. This is one way automated systems go wrong because if I could've been transferred to someone, I could've explained the situation. Since I couldn't, I got stuck in the following loop until I hung up. When I called, a recorded message said, "Thank you for calling the HP pre-sale calls center. For technical support, press 1. For service locations, press 2. For production information or purchases, press 3.To find someone at HP, press 4." I chose option 1, leading me to another automated message that said, "Please hold while your call is routed. Thank you for calling HP. Your call may be monitored or recorded for quality purchases. Hi, I'm an automated system connecting you to an agent. You can speak to me in short sentences."

I responded, "Talk to someone about HP Ink," and she said, "I'm looking up your records; this may take a few seconds. We can't find an open case matching the phone you are calling from. If you have an alternate phone number to use, please say yes or no." I said no, and then it asked if I was calling about a printer or a laptop. Then I asked if I had the serial number, to which I responded that it was not because I was driving. It launched into a description of where I would find the number and then told me to press one if I located the serial number. I tried talking, but nothing happened, and I was sent to hold music. So then, finally, I pressed one and tried saying, "I don't have it." 

It told me, "For best results, please say your serial number." So this time, I said, "Connect me to an agent," but it kept saying, please say your serial number. It looped around until we ended up back at the question about what device I needed help with, and I finally just gave up. You should be able to get to customer service if you need it. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact HP Customer Service

There are of course other ways to contact HP customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://support.hp.com/us-en - Technical Support
Select your product for access to Live Chat with a support agent. For commercial products.
https://www.hp.com/us-en/shop/cv/hp-store-contacts#! - Customer Service
Fill out the form for online chat. For Consumer products.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HP provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and HP will reply our your email.
X (formerly Twitter)
@HPSupport - Technical Support
HP's Twitter Ambassador
HP, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/HP - Customer Service
Connect with customer service at the company Facebook page
Some customer service teams, like that of HP, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
HP's website
As a last, sometimes only, resort- HP customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HP's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HP agent. This phone number is HP's best phone number because 75,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-0900 include Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support and other customer service issues. The HP call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, HP has 5 phone numbers. It's not always clear what is the best way to talk to HP representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HP. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HP. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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