Brother International Customer Service

Brother International manufactures office equipment, including printers and scanners. It also sells sewing machines. Callers to the company's customer service number might be interested in buying a product, getting technical assistance, or finding out if a product is still under warranty. I called Brother International's 800-284-4329 customer service number to ask where to purchase a Brother sewing machine near me.

An automated system attendant thanked me for calling and informed me that the company might monitor the call for quality and training purposes. It said I needed to speak my entire model number to get help. I told the system I was not calling about a model number, and it said it could not find a match for that model number.

I didn't share a model number, so I assume the system has a standard response to anything it hears and does not understand. It repeated the request for the model number. I said, "Customer service," thinking that the system might send me to a human for help, but again, it said it couldn't find a match.

Then, the system gave me numerical options to press to get information on printers, multifunction machines, scanners, and home sewing. I pressed the home sewing option. After some brief music, the system told me to press one, and it would hold my place and call me when it was my turn. Rather than pressing one, I listened to music while I held the line for a few minutes.

A little later, the system thanked me for waiting and offered live chat support on the company's website. I could click on the support tab for help. The music resumed, and I continued waiting. Then, the system offered the live chat option once more. I decided to press one, and it confirmed my phone number and told me I was third in line. I was surprised it remembered me after I was on hold for so long.

I finally got a return call. A friendly associate asked me for my first and last name and wanted my model number. I told him I didn't have a model number, but I was interested in knowing where I could find a brother sewing machine in my area. After some checking, he gave me a retailer's name, address, and phone number within an hour of my home. He also offered to email me the information, but I told him that wasn't necessary.

The company provides a callback option, which is good because few people can wait indefinitely for an associate to answer. I can't complain about the service during this call. The automated system initially offered a callback, and I chose to wait. However, as the system promised, an associate did call me back after I seleced that option.