Brother International Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Brother International number
Q:How do I get a live human at Brother International?
A:Press 0 then 0# then 0#
Q:Does Brother International offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Brother International phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0# then 0#
Below are some clips we've found from Brother International's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Brother. This call may be monitored for quality and training purposes. In order to route you to someone who can help, please speak the entire model number that you are calling about. Including any dashes. I found a model number that looks like a match. Is that close to yours? Your estimated wait time is seventeen minutes. Don't wanna wait on hold? Allow us to call you back. Press one, and we will hold your place in line and call you when it's your turn."
Excerpt from a call with Brother International
Thursday, March 7, 2024 3:32 PM
The first phone menu
"Thank you for calling Brother. This call may be monitored for quality and training purposes. In order to route you to someone who can help, please speak the entire model number that you are calling about. Including any dashes. I'm sorry. I didn't hear that. I need to determine which product you are calling about. Please speak the entire model number you are calling about including any dashes. I found a model number that looks like a match. P t one one nine zero Is that close to yours?
For printers, multifunction machines, all in ones, labelers, and scanners, press one.
For home sewing, embroidery, and craft products, press two."
Excerpt from a call with Brother International
Wednesday, March 20, 2024 1:38 PM

What are the hours and when should I call?

Brother International operates the call center for this 800-284-4329 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 132 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brother International phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brother International staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brother International is Thursday. The most busy day to call is Wednesday, which averages 329% more phone calls by comparison. Again, this is based on a sample of 132 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Brother International is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brother International staffs the call center well on Thursday.

Why call this Brother International number?

Below is a sample of recent calls to Brother International, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up printer connection: "I want to download My Brother to print on my iPad."
- From a call lasting 23m 59s , Mar 26, 2024 2:49 PM
Troubleshooting sewing machine: "I can't get it to sit right after cleaning the bobbin area."
- From a call lasting 3m 40s , Mar 20, 2024 1:38 PM

My Experience Calling Brother International at this Number

Dec 25, 2023

Brother International manufactures office equipment, including printers and scanners. It also sells sewing machines. Callers to the company's customer service number might be interested in buying a product, getting technical assistance, or finding out if a product is still under warranty. I called Brother International's 800-284-4329 customer service number to ask where to purchase a Brother sewing machine near me.

An automated system attendant thanked me for calling and informed me that the company might monitor the call for quality and training purposes. It said I needed to speak my entire model number to get help. I told the system I was not calling about a model number, and it said it could not find a match for that model number.

I didn't share a model number, so I assume the system has a standard response to anything it hears and does not understand. It repeated the request for the model number. I said, "Customer service," thinking that the system might send me to a human for help, but again, it said it couldn't find a match.

Then, the system gave me numerical options to press to get information on printers, multifunction machines, scanners, and home sewing. I pressed the home sewing option. After some brief music, the system told me to press one, and it would hold my place and call me when it was my turn. Rather than pressing one, I listened to music while I held the line for a few minutes.

A little later, the system thanked me for waiting and offered live chat support on the company's website. I could click on the support tab for help. The music resumed, and I continued waiting. Then, the system offered the live chat option once more. I decided to press one, and it confirmed my phone number and told me I was third in line. I was surprised it remembered me after I was on hold for so long.

I finally got a return call. A friendly associate asked me for my first and last name and wanted my model number. I told him I didn't have a model number, but I was interested in knowing where I could find a brother sewing machine in my area. After some checking, he gave me a retailer's name, address, and phone number within an hour of my home. He also offered to email me the information, but I told him that wasn't necessary.

The company provides a callback option, which is good because few people can wait indefinitely for an associate to answer. I can't complain about the service during this call. The automated system initially offered a callback, and I chose to wait. However, as the system promised, an associate did call me back after I seleced that option.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Brother International Customer Service

There are of course other ways to contact Brother International customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
On right side of page, click the LIVE CHAT icon. You'll answer some basic questions then they'll forward you to a chat agent.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Brother International provides this option.
X (formerly Twitter)
@BrotherOffice - Customer Service
Use this link to get help through Twitter
Brother International, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Brother International's website - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Brother International customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Brother International's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brother International agent. This phone number is Brother International's best phone number because 2,592 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-4329 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Brother International first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Brother International has 1 phone number. It's not always clear what is the best way to talk to Brother International representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Brother International. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brother International. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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