24 hours, 7 days · Calling this E-ZPass New Jersey number should go right to a real human being · To review the status, make a payment, or dispute a notice, press or say 1. For help with completing the back of the dispute form, press or say 2. To get the address to pay your toll, press or say 3. If you have a recent toll bill and have not received it, press or say 4. For a recent toll bill and you have not received your toll bill, press or say 5. If you are calling about an existing payment plan or to start a new payment plan, press or say 6.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for E-ZPass New Jersey below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this E-ZPass New Jersey phone number to document the phone system.
Here is how our research team describes the way the E-ZPass New Jersey phone system greets you: To access your account, make a payment, or update your information, press or say 1. To report a lost or stolen tag, press or say 2. To open or close an account, press or say 3. To pay your toll bill, press or say 4. For information regarding Easy Pay toll, press or say 5. For existing payment plans or to set up a new payment plan, press or say 6. For a violation notice you received, press or say 7. To talk to a customer service representative, press or say 8. For tag replacement plan, press or say 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8.
Below are some clips we've found from E-ZPass New Jersey's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"You for calling New Jersey Easy Pass. Please be cautious of text message scams from unfamiliar phone numbers.
Demanding payment of outstanding toll balances.
Visit our website at w w w dot easy pass n j dot com or the official New Jersey easy pass mobile app for a additional information.
Thank you for calling the New Jersey Easy Pass customer service center.
Information or account access is also available on our website at w w w dot easy pass n j dot com.
Please have your account number and PIN available.
The New Jersey Easy Pass service center is currently closed.
However, you may access your EZ Pass account, pay a toll bill you received, obtain general information using menu options, or visit our website at w w w dot easy pass n j dot com.
To access your account, make a payment or update your credit card information, press or say one."
Excerpt from a call with E-ZPass New Jersey
Tuesday, June 11, 2024 9:31 AM
What are the hours and when should I call?
E-ZPass New Jersey operates the call center for this 888-288-6865 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 651 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the E-ZPass New Jersey call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass New Jersey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass New Jersey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass New Jersey is Sunday.The most busy day to call is Tuesday, which averages 442% more phone calls by comparison.Again, this is based on a sample of 651 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
You can change the credit card on file with E-ZPass New Jersey on your account. If you can't change it on your account, you may contact the customer service team and seek assistance. If you lost your credit card, call your credit card company and report it lost or stolen. You also need to contact the E-ZPass New Jersey support team and inform them. You can start using your secondary credit card as the primary one. Contact the customer service team on the phone or the help desk if you need additional help.
No, E-ZPass New Jersey accounts cannot be transferred to another state. E-ZPass is an interoperable system, but each state's E-ZPass operates independently with its own customer service, policies, and rules. Therefore, if you move to another state, you will need to establish a new E-ZPass account with that state's toll agency. Your existing E-ZPass tag and account will only be valid within the state of New Jersey. Remember to return any New Jersey E-ZPass tags if no longer needed or contact customer service for further instructions.
Yes, there are toll discounts and promotions available for E-ZPass New Jersey users. The E-ZPass New Jersey program offers several discounts and benefits. For frequent commuters, there is a volume discount program that provides significant savings for using the toll roads frequently. Additionally, the E-ZPass On-the-Go program allows customers to purchase a pre-loaded transponder for a reduced price. Special promotions periodically offer discounted toll rates for specific routes or periods. For example, during holidays or off-peak hours, reduced tolls may be offered. E-ZPass New Jersey is committed to providing cost-effective travel options for its users and regularly updates its discounts and promotions to offer the best value for E-ZPass customers.
Click the link above to get answers to just about any E-ZPass New Jersey customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass New Jersey, and their purpose. Are any of these similar to the reason you are trying to call?
Update account information: "I have a PA account, but the address on file is incorrect."
- From a call lasting 26m 7s , Jun 18, 2024 12:21 PM
Replacing stolen tag: "I had to cancel my tag because my car got stolen and now I'm trying to figure out how to update it for my new car with a temporary PA license plate."
- From a call lasting 5m 59s , May 22, 2024 11:03 AM
Opening E-ZPass account: "I'd like to open an account to get a tag."
- From a call lasting 3m 36s , Mar 29, 2024 4:13 PM
Checking for toll violations: "Can I give you my license plate number and you can check if I owe anything?"
- From a call lasting 16m 35s , Feb 20, 2024 10:01 PM
Disputing violations and fees: "I'd like to pay the tolls but not the fees, can you waive them?"
- From a call lasting 50m 32s , Feb 20, 2024 2:03 PM
Clarifying a charge: "I'm trying to figure out what is that charge for."
- From a call lasting 21m 56s , Feb 14, 2024 7:47 PM
Billing inquiry: "I received a bill for a violation on my friend's car that I already paid."
- From a call lasting 55m 33s , Jan 19, 2024 4:40 PM
More E-ZPass New Jersey Customer Service Contacts
There are of course other ways to contact E-ZPass New Jersey customer service besides the phone. Below we list the best ones, by medium.
E-ZPass New Jersey Customer Help Desk / Web Support
As a last, sometimes only, resort- E-ZPass New Jersey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is E-ZPass New Jersey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass New Jersey agent. This phone number is E-ZPass New Jersey's best phone number because 25,002 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-288-6865 include Dispute a Charge, Transponder Support, Account Access, Appeal a Charge, Add Car to Account and other customer service issues. The E-ZPass New Jersey call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, E-ZPass New Jersey has 2 phone numbers. It's not always clear what is the best way to talk to E-ZPass New Jersey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-ZPass New Jersey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass New Jersey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.