E-ZPass New Jersey Customer Service

Phone Number & Contact Info

E-ZPass New Jersey's Best Phone Number

Toll-free·Calls Customer Service·Most popular E-ZPass New Jersey number

How do I talk to a live human at E-ZPass New Jersey?

A:Press 8.

Does E-ZPass New Jersey offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

E-ZPass New Jersey Customer Phone Numbers


24 hours, 7 days · Calling this E-ZPass New Jersey number should go right to a real human being · To review the status, make a payment, or dispute a notice, press or say 1. For help with completing the back of the dispute form, press or say 2. To get the address to pay your toll, press or say 3. If you have a recent toll bill and have not received it, press or say 4. For a recent toll bill and you have not received your toll bill, press or say 5. If you are calling about an existing payment plan or to start a new payment plan, press or say 6.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this E-ZPass New Jersey phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 8.
Here is how our research team describes the way the E-ZPass New Jersey phone system greets you: To access your account, make a payment, or update your information, press or say 1. To report a lost or stolen tag, press or say 2. To open or close an account, press or say 3. To pay your toll bill, press or say 4. For information regarding Easy Pay toll, press or say 5. For existing payment plans or to set up a new payment plan, press or say 6. For a violation notice you received, press or say 7. To talk to a customer service representative, press or say 8. For tag replacement plan, press or say 9.
Below are some clips we've found from E-ZPass New Jersey's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"A text messaging scam designed to trick drivers into entering their banking or credit card information into a bogus website is now targeting New Jersey drivers. The text message which claims to be from NJ Turnpike Toll Services, directs drivers to click a link to pay an outstanding toll balance in order to avoid a late fee. NJ Turnpike Toll Services is not associated with New Jersey Turnpike Authority. Or any other toll agency in the New Jersey Easy Pass group. The outstanding toll balances described in the text messages are not real. Drivers who receive text message from NJ Turnpike toll services should delete them without clicking on the link, and drivers who have clicked the link and filled out the form should immediately contact their bank or credit card provider. Similar scams have been reported recently by the Pennsylvania Turnpike Commission and other US tolling agencies. The New Jersey Turnpike Authority received the first inquiries from drivers who have received the NJ Turnpike toll services messages on Thursday, April eleventh. This scam does not appear to target New Jersey Easy Pass customers. The bogus text messages are being sent to phone numbers in New Jersey area codes regardless of whether the recipients are EZ Pass account holders. Drivers who believe they have received one of the bogus text messages can file a report with the Federal Trade Commission. At report fraud dot f t c dot gov. Thank you for calling the New Jersey Easy Pass customer service center. Information or account access is also available on our website at w w w dot easy pass n j dot com.
Please your account number and PIN available.
To access your account, make a payment or update your credit card information, press or say one."
Excerpt from a call with E-ZPass New Jersey
Monday, April 29, 2024 5:39 PM

What are the hours and when should I call?

E-ZPass New Jersey operates the call center for this 888-288-6865 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 452 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass New Jersey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass New Jersey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call E-ZPass New Jersey is Sunday. The most busy day to call is Tuesday, which averages 662% more phone calls by comparison. Again, this is based on a sample of 452 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call E-ZPass New Jersey

In summation, the best day to call E-ZPass New Jersey is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that E-ZPass New Jersey staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call E-ZPass New Jersey

If you have time to do a bit of reading before you call E-ZPass New Jersey, we recommend you read over some of our problem-specific articles.

How Do I Change the Credit Card on File with E-ZPass New Jersey?

You can change the credit card on file with E-ZPass New Jersey on your account. If you can't change it on your account, you may contact the customer service team and seek assistance. If you lost your credit card, call your credit card company and report it lost or stolen. You also need to contact the E-ZPass New Jersey support team and inform them. You can start using your secondary credit card as the primary one. Contact the customer service team on the phone or the help desk if you need additional help.

Can I transfer my E-ZPass New Jersey account to another state?

No, E-ZPass New Jersey accounts cannot be transferred to another state. E-ZPass is an interoperable system, but each state's E-ZPass operates independently with its own customer service, policies, and rules. Therefore, if you move to another state, you will need to establish a new E-ZPass account with that state's toll agency. Your existing E-ZPass tag and account will only be valid within the state of New Jersey. Remember to return any New Jersey E-ZPass tags if no longer needed or contact customer service for further instructions.

Are there any toll discounts or promotions available for E-ZPass New Jersey users?

Yes, there are toll discounts and promotions available for E-ZPass New Jersey users. The E-ZPass New Jersey program offers several discounts and benefits. For frequent commuters, there is a volume discount program that provides significant savings for using the toll roads frequently. Additionally, the E-ZPass On-the-Go program allows customers to purchase a pre-loaded transponder for a reduced price. Special promotions periodically offer discounted toll rates for specific routes or periods. For example, during holidays or off-peak hours, reduced tolls may be offered. E-ZPass New Jersey is committed to providing cost-effective travel options for its users and regularly updates its discounts and promotions to offer the best value for E-ZPass customers.

Top E-ZPass New Jersey customer service problems

Click the link above to get answers to just about any E-ZPass New Jersey customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass New Jersey, and their purpose. Are any of these similar to the reason you are trying to call?
Opening E-ZPass account: "I'd like to open an account to get a tag."
- From a call lasting 3m 36s , Mar 29, 2024 4:13 PM
Checking for toll violations: "Can I give you my license plate number and you can check if I owe anything?"
- From a call lasting 16m 35s , Feb 20, 2024 10:01 PM
Disputing violations and fees: "I'd like to pay the tolls but not the fees, can you waive them?"
- From a call lasting 50m 32s , Feb 20, 2024 2:03 PM
Clarifying a charge: "I'm trying to figure out what is that charge for."
- From a call lasting 21m 56s , Feb 14, 2024 7:47 PM
Billing inquiry: "I received a bill for a violation on my friend's car that I already paid."
- From a call lasting 55m 33s , Jan 19, 2024 4:40 PM

More E-ZPass New Jersey Customer Service Contacts

There are of course other ways to contact E-ZPass New Jersey customer service besides the phone. Below we list the best ones, by medium.

E-ZPass New Jersey Customer Help Desk / Web Support

ezpassnj.com - Customer Service
Online customer service support
As a last, sometimes only, resort- E-ZPass New Jersey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is E-ZPass New Jersey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass New Jersey agent. This phone number is E-ZPass New Jersey's best phone number because 25,002 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-288-6865 include Dispute a Charge, Transponder Support, Account Access, Appeal a Charge, Add Car to Account and other customer service issues. The E-ZPass New Jersey call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, E-ZPass New Jersey has 2 phone numbers. It's not always clear what is the best way to talk to E-ZPass New Jersey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for E-ZPass New Jersey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass New Jersey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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