Brother International Customer Service

Ways to contact Brother International and solve common issues

Use Brother International's Phone Number

Brother International's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Brother International

Contacting Brother International customer support

Below you can compare and contrast the 4 ways to contact Brother International by looking at which ones are the fastest and which ones other customers recommend the most for solving Brother International customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Brother International across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
3 mins40
Live Chat at
Customer Service
3 mins7
Online Help at
Customer Service
< 2 hrs111
Customer Service
4 mins68

Brother International: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Brother International.
Can I track my Brother product shipment?
Yes, you can track your Brother product shipment. Brother International provides a tracking service that allows customers to monitor the progress of their shipments. Once your product has been shipped, you will receive a tracking number via email or SMS. Simply enter this tracking number on the Brother International website or partner carrier's website to view the current status and location of your shipment. This real-time tracking feature ensures that you can stay updated on the whereabouts and estimated delivery date of your Brother product. With this service, you can have peace of mind knowing exactly when your Brother product will arrive at your doorstep.
Does Brother offer any recycling programs for their products?
Yes, Brother offers recycling programs for their products. As part of their commitment to environmental sustainability, Brother provides free recycling services for their customers. They encourage customers to responsibly dispose of their Brother products, including printers, ink cartridges, toner cartridges, and other accessories. Customers can visit the Brother website and select their country to find information about their specific recycling program, including drop-off locations or mailing options. Brother ensures that returned products are recycled in an environmentally friendly manner, with a focus on reducing waste and promoting reuse. By participating in Brother's recycling programs, customers can contribute to a greener future while minimizing the impact on the environment.
Is there a Brother loyalty program?
Yes, Brother International offers a loyalty program called "Brother Rewards." This program is designed to reward customers for their continued support and loyalty. By joining Brother Rewards, customers can earn points on every purchase made through authorized retailers or on the Brother website. These reward points can be redeemed for exclusive Brother products, accessories, or even gift cards. Additionally, Brother Rewards members enjoy access to special promotions, discounts, and personalized offers. Signing up for the program is easy and free, ensuring that every customer can benefit from this loyalty program. With Brother Rewards, Brother International aims to enhance the customer experience and provide additional value to their loyal customers.
Where can I find software and drivers for my Brother product?
You can easily find software and drivers for your Brother product on our official Brother International website. Visit our website and click on the "Support" tab, which can be found at the top of the page. From there, select "Software and Driver Downloads." You will be asked to enter your product model and operating system information to ensure accurate results. Once you enter the required details, a list of available software and drivers for your Brother product will be displayed. Simply select the appropriate software or driver, download and install it on your device following the provided instructions. Our website also offers comprehensive FAQs and troubleshooting guides to assist you further, ensuring a seamless user experience with your Brother product.
Can I buy Brother products directly from the website?
Yes, Brother International offers the convenience of purchasing their products directly from their website. By visiting Brother's official website, customers can explore their extensive range of products, including printers, sewing machines, label makers, and more. The website provides detailed product descriptions, specifications, and pricing information to help customers make informed decisions. On the website, customers can easily add desired items to their shopping cart and proceed to the secure checkout process. Brother ensures a seamless online shopping experience, offering various payment options and efficient shipping services. With the ability to buy Brother products directly from their website, customers can enjoy the convenience of shopping from the comfort of their homes and trust in the reliability of Brother's official online store.
What is the return policy for Brother products?
Brother International offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your Brother product, you can initiate a return within 30 days from the date of purchase. To be eligible for a return, the product must be in its original condition and packaging, accompanied by a proof of purchase. Brother provides a prepaid return shipping label for easy and cost-free returns. Once the returned item is received and inspected, a refund will be issued to the original form of payment. It is important to note that certain restrictions may apply to specific Brother products or promotional offers. For further details, customers can visit Brother International's official website or contact their customer service for personalized assistance regarding their return.
What type of warranty does Brother offer for their products?
Brother International provides a comprehensive warranty for their products. The specific warranty coverage may vary based on the product category. For a majority of their printers, all-in-one machines, and fax machines, Brother offers a limited warranty spanning one year from the date of purchase. This warranty enables customers to receive free repairs or replacements if manufacturing defects or faulty parts are discovered. Additionally, Brother offers extended warranties and service plans for certain products, providing customers with even longer coverage and peace of mind. It is advised to refer to the product documentation or Brother's official website for detailed information about the warranty coverage and any accompanying terms and conditions.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Brother International customer support problem.

Recent reasons customers contacted Brother International:

dowloaded drivers for printer for my HP laptop, it uses Windows XP Version *.*. Laptop...
mfc-l****dw printer is not printing dark
I am having trouble using my brother QL-**** printer
MFC-J****DW - Installed all new cartridges, machine wont allow to continue. Says to ope...
I am unable to connect my brother printer to my wireless network. It has been connected...
Does the Brother printer TN-******* print color
I find that your customer service is not working for the consumer. I purchase a sewing...
Help me setup my brother wireless printer
Cannot get drivers to download
Brother printer is saying it’s off-line even though it is connected to the Internet
Dear Sir*Madam*I have a vintage Brother Desktop Publisher, LW-*** IC series.*if is poss...
Hi. HELP! I have a HL-L****DW with an added tray (so dual tray) mono laser printer and...
New printer isn’t recognizing my WiFi
I have Brother Labeler PT-D***. When I have set the fonts in the past, they have remain...
My brother mfc ****dw printer disconnected from my laptop out of nowhere. Restarted my...
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Does GetHuman work with Brother International?

GetHuman does not work with Brother International's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Brother International at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Brother International's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Brother International at a Glance

Brother International has 1 chat option
Brother International has no customer email
Brother International has 1 help forum
Brother International has 1 twitter handle
Brother International has no facebook page
Contact information overview

Answered on this page:

Where can I find Brother authorized service centers?
How do I check the status of my order?
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