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Brother International Customer FAQ

Top Answers & How-to Guides

What is Brother International's Phone Number?

The question we are asked most often is about how to talk to Brother International customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Brother International customer service, get an answer now.

Recent Brother International Customer Questions

how do I get my printer to work with my router

First, ensure that both your printer and router are powered on. Most Brother printers are wireless-ready, so go to the printer's settings menu and select the wireless setup option. The printer will search for available networks; select yours and input your password when prompted. The printer should then connect to the router. If the printer is not wireless-capable or if you're experiencing issues, you can connect the printer to the router using an Ethernet cable instead. Ensure your computer or devices are connected to the same network. Open the printer settings on your device, select 'Add printer', and then choose your Brother printer.
Asked Apr 10, 2024 2:54 PM

my printer is not connecting to the web. How do I reconnect it?

Try these steps: First, make sure that your printer and the device you're trying to connect from are on the same network. Select the network settings option in your printer's menu, usually found under Settings or Setup. From there, choose the option to connect to a network or Wi-Fi. Then, enter the name and password for your Wi-Fi network. If you're having trouble navigating these steps or the printer won't connect, try restarting both your router and your printer. Remember to wait a few minutes for both devices to fully power on before attempting to connect again.
Asked Apr 6, 2024 1:37 PM

Help me with my Brother International customer service issue

Order and Shipping

How do I check the status of my order?

To check your order status with Brother International, log into your account on their website for your order history. If you do...

Can I buy Brother products directly from the website?

Brother International's website does not sell products directly but offers comprehensive information about their products,...

What is the return policy for Brother products?

Brother International generally allows returns within thirty days of purchase, requiring items to be unused and in original...

Can I track my Brother product shipment?

Tracking your Brother product shipment usually relies on the retailer from whom the purchase was made. Brother International...

Product Support

Where can I find software and drivers for my Brother product?

To obtain software and drivers for a Brother device, the official Brother International website offers a dedicated "Support"...

Can I find installation guides for Brother products online?

Yes, installation guides for Brother products are easily accessible online. Users can find various resources on Brother...

What are the troubleshooting steps for my Brother printer?

To troubleshoot a Brother printer, start by ensuring it is powered on and connected properly. Check ink or toner levels, load...

What is the process for getting technical support?

To obtain technical support for Brother products, users should first visit the Brother International website to access manuals...

Warranty and Returns

What type of warranty does Brother offer for their products?

Brother International generally provides a limited warranty for their products, covering defects in materials and workmanship....

How do I extend the warranty for my Brother product?

To extend the warranty of a Brother product, first review the specific warranty details for your item. Brother typically offers...

Services and Programs

Where can I find Brother authorized service centers?

To find Brother authorized service centers, it is advisable to visit the Brother website, where a support section usually...

Does Brother offer any recycling programs for their products?

Brother International prioritizes sustainability and has initiated various recycling programs for their products, including...

Is there a Brother loyalty program?

Currently, Brother International does not offer a dedicated loyalty program, but they provide regular promotions and discounts...

Privacy and Features

What is the Brother International privacy policy?

Brother International prioritizes customer privacy with a clear policy detailing how personal data is collected, used, and...

What are the features of the latest Brother printers?

The latest Brother printers offer diverse features for home and office use, including wireless connectivity for printing from...

How can I order supplies for my Brother products?

Customers can order Brother product supplies through the official website, local retail stores, or online retailers like...
We look to the Brother International issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Brother International issues reported to GetHuman

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