Calling this number seems to be ineffective outside of certain hours, and it might be entirely useless. It's meant to be used by small- and medium-sized businesses, but it's unclear what HP classifies as each one. It appears that if your business is deemed to be too small, HP transfers you over to a different phone number that uses alternative business hours.
When I dialed this number, I was asked for the purpose of my call by the automated system, which told me I could choose from a few different options in question format. I asked for information about buying a laptop, and the system asked me how many employees my business had. I said zero, as I'm the only employee working for my business.
The system then began transferring me over to HP Home and Business, which it said operated on different hours and would require me to call back at a different time. I tried calling back again, but had the same unsuccessful result, as the system wouldn't allow me to remain with the number I had originally called.
Based on my experience, it's unclear how effective this number really is. On one hand, if this number is meant solely for larger small businesses, this would seem to be an effective strategy. The phone system doesn't allow for any wasted time with customers who aren't in charge of larger small businesses, and it makes sure that small business owners who manage several employees can quickly get the assistance they need.
On the other hand, there's no way to tell what HP considers a small business, and when it would move people over to the other number. If they're only doing it for very small businesses that aren't likely to operate outside of standard business hours, that would likely be an effective decision. However, if they're doing it for business owners in charge of larger groups of employees, that seems like an ineffective model.
The interactive system is also hard to gauge in terms of effective service. It seems fairly easy to navigate, as you can ask it anything, but it doesn't seem to provide an answer as to whether or not it will give you the help you need. It seems like it's just there to provide a starting point for potential service without really offering much in the way of real assistance.
Based on this experience, I'd approach using this number with caution. It might be effective for your growing business, but if you're not large enough for HP's standards, you'd be better off calling a different number and avoiding the middle man.
This HP phone number is ranked #4 out of 5 because 75,792 HP customers tried our tools and information and gave us feedback after they called. The reason customers call 866-625-0242 is to reach the HP Small and Medium Business Customer Service department for problems like Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support. As far as we can tell, HP has call center locations in India or Philippines and you can call during their open hours Mon-Fri 8am-6:30pm EST. HP has 5 phone numbers and 11 different ways to get customer help. We've compiled information about 866-625-0242 and ways to call or contact HP with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling HP at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-625-0242. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when HP Small and Medium Business Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than HP Once on the phone with HP's Small and Medium Business Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 866-625-0242 is HP's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-752-0900 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach HP help by calling them, is that other customers give their customer support at this number a 59% score for their communication skills and a 88% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.