Epson Phone Number

Calling Epson customer service faster by GetHuman

800-533-3731
Customer service
Current Wait: 45 mins (33m avg)
Hours: Mon-Fri 6am-8pm, Sat 7am-4pm PST; best time to call: 9am
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Reasons customers like you called recently

placed ink order * could not find cart or checkout? WTFIGO?
We bought epson L**** but after printing less than *** pages it does not work. The sell...
Projector says it is overheating. Just replaced the air filter
I bought an Epson Expression **** printer yesterday, and now I'm not sure it will work...
wf **** does not reconginze y and m cartridges
Need servicing for my printer
I would like my Epson WF-**** printer To be accessible from both my primary’s network a...
I was trying to print and scan from my laptop. My printer is wireless. I could print bu...
I have an epson wf-****. Having trouble sending a fax. The message I get on the screen...
I have the epson **** and it has been working fine, but now I can't print anything due...
my epson et**** will not print with black ink. plenty of ink available. ran the ink hea...
Does the wireless ET ** ** black and white printer also use USB cable instead of uning...
I need to talk with a technical support person. My Epson printer ET-**** will not feed...
I have had several Epson printers and enjoyed the water-resistant photos I was able to...
We are struggling to get ** Digit CoverPlus Security Number
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Epson's Phone-Based Customer Care

Epson is a major manufacturer of computer printers, scanners, projectors and paper. As one of the largest manufacturers of these items in the world, it isn't surprising that Epson gets a lot of customer service requests.

Why Do People Call Epson Customer Support?

People call Epson customer support for a range of reasons, including:

  • Requesting information about products
  • Ordering products
  • Requesting technical support
  • Request for warranty coverage
  • Billing questions

Best Practices for Calling Epson Customer Service

There are several things you can to do to help ensure that your call to Epson customer service is handled quickly and professionally:

  • Make sure you are calling the right number. Epson is a large company with many divisions and products. Use Epson's "Contact Us" page to look up your product or the customer service department that you need to speak to. Check the number and its hours of availability before calling.
  • Have all pertinent documentation handy. This might include invoices, order confirmations, billing statements or correspondence that you've had with Epson regarding your issue.
  • Before calling, have pen and paper at hand so that you can take notes during your conversation with Epson customer service.

How do Consumers Feel About Calling Epson Customer Service?

It appears as though many people are satisfied by the service provided by Epson customer support. There aren't any famous media cases or other evidence of dissatisfaction with Epson's phone-based customer service.

What Kind of Issues can Epson Customer Service Representative Resolve?

Epson customer service representatives can resolve most issues, including providing product information, tracking orders, researching billing issues and providing assistance with troubleshooting and technical support.

What Can't Be Resolved With a Call to Epson Customer Service?

If it is determined that some of your hardware or software is incompatible with Epson products, an Epson customer support representative may be able to suggest some workarounds, but will be unable to resolve the issue completely.

If it is determined that your product is malfunctioning, you may have to physically bring the product to an authorized repair center, or ship it back to Epson. In such cases, the representative can provide you with details on how to complete either of these options, but you'll still have to take responsibility for getting the machine back to Epson or an authorized service company.

What Should You Do If You Have an Unsuccessful Call with Epson?

If you get off the phone with an Epson customer service representative and feel as though your questions were not answered or that your issue was not appropriately resolved, don't give up. You may still have options.

First, take some time to review the notes that you took during your initial call to Epson customer support. You may be able to identify miscommunications or misunderstandings. Having this information will make it easier for you to discuss your concerns with the next representative to whom you speak.

Next, call Epson back. The next customer service representative that you speak to may have more training or experience and will be able to understand your concern and offer you accurate answers or an acceptable resolution.

If a second call to Epson doesn't provide the resolution you seek, try getting in touch another way. Epson does offer email customer service, which has the advantage of providing you with a written record of your communications with Epson. This can be useful if you have to escalate your case later on.

You may also try contacting an Epson authorized repair and service center. They may be better able to diagnose problems with your product or answer your questions about repair and service options.

Customer Number 800-533-3731 - by the Numbers

Phone number to dial800-533-3731
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 6am-8pm, Sat 7am-4pm PST
Best time to dial9am
Navigate phone maze to a humanDirect to human
Average wait
Current wait45
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication73%
Quality of help92%
Customer votes552
Information last updatedSun Jan 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Epson's Best Toll-Free/800 Customer Phone Number

This is Epson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Epson agent. This phone number is Epson's Best Phone Number because 8,334 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-533-3731 include Track an Order, Refund a Charge, Order Ink, Replacement Part, Device Support and other customer service issues. Rather than trying to call Epson we recommend you tell us what issue you are having and then possibly contact them via phone or chat or web. In total, Epson has 2 phone numbers. It's not always clear what is the best way to talk to Epson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Epson - by phone or otherwise

While 800-533-3731 is Epson's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Epson customers, is by calling their 562-276-1300 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 562-276-1300 for Technical Support. If you think this information is inaccurate or know of other ways to contact Epson please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Epson.

What is GetHuman's Relationship to Epson?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Epson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our eBay Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the PayPal Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like eBay or PayPal. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Epson Contact Info

Other Toll-free & Customer Numbers

Technical Support562-276-1300

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