How do I return my HP computer?

If you wish to return your HP computer, you need to know your rights and the refund policy in order to get a full refund. Luckily we read them for you and lay out the steps to return your HP here.

Jeff Whelpley is the editor / author responsible for this content.
Jul 22, 2019

Hewlett Packard (HP) has a very comprehensive refunds, returns and replacement policy. Unlike business customers, personal customers do have the automatic right to return goods.

You can return a good to HP if you change your mind about the product but you have to notify HP store within 14 days of the delivery date.

You can also return your HP device if receive a defective product granted that you contact HP store within 30 days of the device's delivery. In this case you will require a Call ID or your DOA authorization number.

If the product you ordered from HP arrives damaged, you can return the product as long as you contact the HP store within 7 days of delivery. Moreover, it is compulsory that you take photos of the damaged product and clearly describe how the product was damaged.

If you receive an incomplete order from HP, you can return the computer if you contact HP store within 7 days of delivery. HP store will then send the complete order as soon as they can.

Once you contact HP store in any of the above cases, they will provide you with detailed instructions as to how you can return your computer. However, in order to successfully return your computer, there are several terms and conditions that have to be met. You have to remove:

  • Any software or hardware installations made to the computer
  • Any CDs or DVDs used to install drivers or software on the computer
  • Passwords to any HP default software applications
  • Any personal or private information stored in the computer.

The manner in which you contact the HP store to return your computer will depend on whether you are a registered customer or not. For registered customers, the process includes the following steps:

  1. Launch the web browser on your computer or mobile device
  2. Open the HP store website and log in to your account
  3. Go to 'My Orders' section of your account
  4. Select 'Return and Replace Items' and follow the instructions provided by the HP support team.

If you are an unregistered customer, there are several avenues you can use to contact HP including:

Phone Number

You can get in contact with HP by talking directly to one of the company's customer service representatives. The toll free number is available 24 hours a day; 7 days a week so anytime is a good time to call. However, the best time to call is in the early morning hours. The average wait time when calling the customer service number is 15 minutes. Calling the customer service number has the advantage of talking to a person in real time which is often more comprehensive and faster. You can find HP's customer service number on GetHuman.

Live Chat

Another way you can get detailed instructions from a customer care agent on how to return your HP computer is through HP's live chat option. The option is also a quick way to get instructions of how you can return your computer. The live chat is available 24 hours a day, 7 days a week. You may have to wait for up to 5 minutes to get a response from a live agent. You can find the link to the live chat option on GetHuman.


Getting in contact with HP through their customer support email is another option. They will reply to an email at any time on any day. The typical response time for an email is 3 hours.

Online Help Desk

If all else fails, you can contact HP concerning returns through their online help desk. You can obtain the link to the help desk through GetHuman. This is a measure of last resort as it takes an average of 3 days to get a response from the help desk.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I return my HP computer?

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Asked 5 years ago
Updated 5 years ago
Viewed 4,278,425 times
hp return
hp refund
hp warranty policy
Returns and Repairs
. order issues
Returns and Repairs

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