How Do I Get Microsoft Tech Support to Refund a Charge?

In a nutshell: If you need to ask Microsoft for a refund, start by visiting their website and using the search bar to find information on how to request a refund for a charge. Read the provided information and follow the recommendations

Introduction

It can feel stressful when you're unsure how to ask Microsoft to refund a charge. The good news is that Microsoft's website has all the information you need to get started.

What You'll Need

Cell phone

Information about the initial charge

Go to the Microsoft Website

Visit Microsoft's website.

How Do I Get Microsoft Tech Support to Refund a Charge? (Step 1)

Locate the "Search" Section

Locate the search section on the top of the Microsoft website's homepage. It resembles a magnifying glass. Click on it.

Type in the Appropriate Search Terms

A search box will open after you click on the magnifying glass. it will say, "Search Microsoft.com." Enter the phrase "refund a charge" and press the "search" button on your phone's keyboard.

Find the Relevant Page

Several pages come up as relevant search results that may pertain to your issue if you want to request a refund for a charge. For example, a few results may include "How to get a refund on a Microsoft subscription," "How can I get a refund for a billing charge on Game Pass Ultimate that I was unaware that it would charge me the following month," and "How to request a refund for an unexpected Azure charge?" Click on the page that pertains to your issue.

Read the Provided Information

Read the information on the page to determine how to request a refund.

Try the Recommendations

Try the recommendations that are detailed on the page. If you need further assistance, move on to the next step.

Return to the Search Results

Click on the back button to return to the original search results.

Locate the Chat Button

Click on the blue and white chat button in the lower right corner of the website. This will open up the Store Assistant chat window.

Enter the Appropriate Information

Input your problem to see if the store assistant can provide you with a solution. Move on to the next step if you were unable to find one.

Contact Microsoft

Reach out to Microsoft for further assistance about requesting a refund.

Conclusion

It's ideal to contact a Microsoft team member as soon as you realize you want to request a refund. A policy may be in place that dictates you need to request a refund within a certain amount of time. Please note that whether or not you qualify for a refund can depend on the initial terms.

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