JetBlue Customer FAQ

If your seat selection is not showing on your boarding pass, that could mean you've been assigned a seat at the gate. Often, for various operational reasons, your specific seat may not be confirmed during check-in and will be assigned at the gate prior to boarding. Therefore, if you don't see a seat number on your boarding pass, don't worry. Speak with the gate agent when you arrive at your gate and they will provide you with your assigned seat then.

Yes, you can carry on your laptop for domestic flights with JetBlue. Your laptop needs to be included within your carry-on allowance, not as an extra item. For security measures, you might be asked to remove it from your bag when going through TSA screenings. Please remember to store it safely in overhead bins or underneath the seat in front of you during takeoff and landing.

We apologize for any inconvenience you've experienced with baggage fees. At JetBlue, the first checked bag is typically charged at $35, and the second is $45. It's possible an error occurred during billing. To resolve this, we suggest reaching out directly to JetBlue's customer service, so they can review the charge and make any necessary corrections. Please make sure to have your receipt and flight details handy to assist with the process.