I purchased "more speed" for $** for yesterday's **** from FLL to JFK.**Upon arrival I...

GetHuman2213596's customer service issue with JetBlue from February 2019

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The issue in GetHuman2213596's own words
I purchased "more speed" for $** for yesterday's **** from FLL to JFK.**Upon arrival I asked an agent how it worked,, since I had TSA Pre-check and I was utilizing the extra service for *st time.**The agent told me you will see a sign & a rep to guide you through more speedily.**To my surprise one was there and there was no sign. **At the gate I asked the rep if my boarding number E could be moved up to a higher boarding priority since I paid for a service but did not receive what I paid for.**The rep said no. You must contact customer service to request a refund.**I found that response odd.**In any event I am hereby requesting a refund of the $** that I paid.
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JetBlue

Customer service issue
Reported by GetHuman2213596
Feb 15th, 2019 - 8 mons ago
I have an issue with JetBlue too
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Seen by 3 customers so far
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GetHuman2213596 started working on this issue
Feb 15th 2:10pm