Hi, I have had my instagram account for more than * years. I realized my account was ha...

GetHuman5320903's Hacked or Disabled Accounts issue with Instagram from October 2020

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Help with my Instagram issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman5320903's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5320903 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5320903 can let us know if they help or not.
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Before contacting them, items GetHuman5320903 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5320903's own words
Hi, I have had my instagram account for more than * years. I realized my account was hacked today as I received an email stating that my password, login and information has been changed. Now, there is no way I can access my account. I also tried filling in form to report that the account has been hacked on my app but it doesn't allow me. This account is used as my work and marketing tool as my pictures are very well known in NYC. Can someone help me with this issue please???

GetHuman5320903 did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman5320903
Oct 1st, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 34782 others
0 customers following this

Timeline

GetHuman5320903 started working on this issue
Oct 1st, 2020 1:52pm
GetHuman5320903 indicated the issue is not fixed yet.
Oct 2nd, 2020 12:48am
GetHuman5320903 indicated the issue is not fixed yet.
Oct 2nd, 2020 11:36am

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