Product: Instagram**I tried to log-in to a new Instagram account I set-up only a couple...

GetHuman5121477's Recover Account issue with Instagram from August 2020

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Help with my Instagram issue
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GetHuman5121477's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5121477 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5121477 can let us know if they help or not.
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Before contacting them, items GetHuman5121477 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5121477's own words
Product: Instagram**I tried to log-in to a new Instagram account I set-up only a couple of months ago. Since I apparently forgot the password, I pressed the 'forgot password' link. When I got the new dialog and typed in my email address and then pressed the 'Send Login Link' button, I received an error message that said "We couldn't reach your email address. Please try resetting your password using a different option, or contact support." I have NO other 'different option'. And, my attempt at 'contacting support' sent me to you. Why can't Instagram simply send me an email with a new temporary password ?**How I want it fixed: Instagram should simply send me an email with a new temporary password. That's not so hard, is it ?

GetHuman5121477 did not yet indicate what Instagram should do to make this right.

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Instagram

Recover Account issue
Reported by GetHuman5121477
Aug 1st, 2020 - 9 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 35965 others
0 customers following this

Timeline

GetHuman5121477 started working on this issue
Aug 1st, 2020 3:16pm