Hello! My friend is trying to log into her Instagram but she doesn’t remember her email...

GetHuman-miriela's customer service issue with Instagram from April 2020

Help with my Instagram issue
The issue in GetHuman-miriela's own words
Hello! My friend is trying to log into her Instagram but she doesn’t remember her email address. When she tried with her phone number she received a link which logged her into an account that is not her. Now when she is trying she isn’t receiving new messages from Instagram on her phone. It would be really nice if you could help. Stay safe and healthy!

GetHuman-miriela did not yet indicate what Instagram should do to make this right.

How GetHuman-miriela fixed the problem

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Instagram

Customer service issue
Reported by GetHuman-miriela
Apr 7th, 2020 - 8 months ago
Fixed
Seen by 5 customers so far
Similar issue to 34082 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-miriela started working on this issue
Apr 7th 9:04pm
GetHuman-miriela confirmed the issue is fixed. Hooray!
Apr 9th 5:59am