I can't log into my Instagram account. Whenever I change the password or try to log in...

GetHuman3902790's Recover Account issue with Instagram from November 2019

Help with my Instagram issue
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Before contacting them, items GetHuman3902790 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman3902790's own words
I can't log into my Instagram account. Whenever I change the password or try to log in, a pop message comes up saying, 'Help Us Confirm You Own This Account.'**Whenever I enter in a security code, a message comes up saying, 'Sorry, there was a problem with your request.'**I have tried submitting a request through Instagram and have provided a photo and a piece of paper with numbers and the link they sent me didn't work either.**Can you please help me fix this?**Regards,**Dale

GetHuman3902790 did not yet indicate what Instagram should do to make this right.

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Instagram

Recover Account issue
Reported by GetHuman3902790
Nov 7th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 79650 others
0 customers following this

Timeline

GetHuman3902790 started working on this issue
Nov 7th, 2019 11:53pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 8th, 2019 3:47pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 8th, 2019 3:49pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 8th, 2019 3:50pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 8th, 2019 9:24pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 9th, 2019 2:56pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 9th, 2019 10:35pm
GetHuman3902790 indicated the issue is not fixed yet.
Nov 9th, 2019 11:44pm