I was recently credited $** for my photography account due to a post doing well, to be...

GetHuman2883629's customer service issue with Instagram from May 2019

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The issue in GetHuman2883629's own words
I was recently credited $** for my photography account due to a post doing well, to be used to promote the post. However upon filling things out it asked me to put in a payment method and that the $** will be credited to any active ads first. My question is, by adding my payment method will it take money out of my account before using the $** credit or am I able to only use the $** credit without paying to promote out of pocket? Thank you for your assistance.
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Customer service issue
Reported by GetHuman2883629
May 8th, 2019 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 48666 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman2883629 started working on this issue
May 8th 1:18am