I was recently credited $** for my photography account due to a post doing well, to be...

GetHuman2883629's customer service issue with Instagram from May 2019

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The issue in GetHuman2883629's own words
I was recently credited $** for my photography account due to a post doing well, to be used to promote the post. However upon filling things out it asked me to put in a payment method and that the $** will be credited to any active ads first. My question is, by adding my payment method will it take money out of my account before using the $** credit or am I able to only use the $** credit without paying to promote out of pocket? Thank you for your assistance.
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Instagram

Customer service issue
Reported by GetHuman2883629
May 8th, 2019 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 48666 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman2883629 started working on this issue
May 8th 1:18am