I received a “fake email”’ from Instagram which I thought was real asking me to log in...
GetHuman-prevuein's Hacked or Disabled Accounts issue with Instagram from March 2019
Help with my Instagram issue
First: share to improve GetHuman-prevuein's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-prevuein's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-prevuein will want to follow the link below to head to their help center. We will check on GetHuman-prevuein later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-prevuein may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-prevuein's own words
I received a “fake email”’ from Instagram which I thought was real asking me to log in to get my account verified. As soon as I did, my account was hacked and disappeared. This is my business account which we have grown for years and how we make our money so this is a huge problem. I immediatley received an email from the hacker saying that they hacked my account and to WhatsApp them at a phone number. I am afraid to message them and have that backfire on me or they ask for money. Please help me as quickly as possible!
GetHuman-prevuein did not yet indicate what Instagram should do to make this right.
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