Hi! My name is Hunter Frederick and I recently got a new phone but hadn’t backed up my...

GetHuman2613147's customer service issue with Instagram from March 2019

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Help with my Instagram issue
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GetHuman2613147's next move: go to the Instagram help center.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman2613147's own words
Hi! My name is Hunter Frederick and I recently got a new phone but hadn’t backed up my iCloud so my apps didn’t transfer over. I’ve been trying to log onto my Instagram and it’s saying I have the incorrect password. When I try to reset it with my email it says it sends a password to an email that I’ve never used and ends with a .ru which means it’s a Russian email. My username I’m trying to log into is hun*frederick. Would you please be able to help me regain access to my account?*Thanks!*Hunter Frederick*hun*frederick
GetHuman2613147 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman2613147
Mar 28th, 2019 - 24d ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 205 others
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GetHuman2613147 started working on this issue
Mar 28th 2:06am