I logged out of my account ( @kevvin.rojas ) and when I try to log back into it through...
GetHuman-kevroj's Technical Support issue with Instagram from March 2019
Help with my Instagram issue
First: share to improve GetHuman-kevroj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kevroj's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kevroj will want to follow the link below to head to their help center. We will check on GetHuman-kevroj later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kevroj may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-kevroj's own words
I logged out of my account ( @kevvin.rojas ) and when I try to log back into it through the app on my phone (iPhone X), it says "Error. Sorry, there was a problem with your request." I went to my Mac and tried logging into the same account through safari and I was able to log in. However, the phone app does not let me log in. I have tried for many days to log in and the same message pops up. I have force restarted my phone, used the "forgot password?" links that get sent to my email, and erased the app and downloaded it again, but the problem doesn't go away. I would appreciate any help or advice that would help log me back into my account on my iPhone. Thanks.
GetHuman-kevroj did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-kevroj fixed the problem
We are waiting for GetHuman-kevroj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.