Hi,*I recently logged out my account and tried logging in but it said a different email...

GetHuman-renataoc's customer service issue with Instagram from March 2019

Help with my Instagram issue
The issue in GetHuman-renataoc's own words
Hi,*I recently logged out my account and tried logging in but it said a different email, and there was no number. I have tried all my old passwords but it still wont let me log in. I clicked “forgot password” and filled out the information, i later received an email saying to take a picture of me with a hand written code on a piece of paper, both my hands showing, and my face. I sent it nine days ago and still haven’t received any updates about my account.
GetHuman-renataoc did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-renataoc
Mar 27th, 2019 - 23d ago
I have an issue with Instagram too
Fixed
Seen by 12 customers so far
Similar issue to 41971 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-renataoc started working on this issue
Mar 27th 1:04am
GetHuman-renataoc indicated the issue is not fixed yet.
Mar 27th 1:05am