On december ****, I discovered another account had been stealing my photos from my acco...

GetHuman2463022's customer service issue with Instagram from March 2019

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2463022's own words
On december ****, I discovered another account had been stealing my photos from my account @bebe*rf, claiming to be a person with my appearance. I reported the violation, but instagram didn't held it available and closed my own account saying I was impersonating someone else. I sent multiple times the documentations with my Ids, but instagram never answered, even though the fake account is now closed. I wish I could have my old account (@bebe*rf) back, as I had a lot of work contacts and memories.
GetHuman2463022 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman2463022
Mar 12th, 2019 - 5 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 39009 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account