I work for the owner of an Instagram account posting to her social media. When I log in...

GetHuman731642's customer service issue with Instagram from March 2019

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Help with my Instagram issue
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GetHuman731642's next move: go to the Instagram help center.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman731642's own words
I work for the owner of an Instagram account posting to her social media. When I log into her account - Instagram notes I'm logging in from a different computer and says it is going to send a security code to the email on the account. Then once the security code is received all I need to do is enter that code and I will be allowed into the account. I've been trying to get the security code email for a week. They never send it. I can't manage her account until Instagram sends the darn code! Please help.
GetHuman731642 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman731642
Mar 12th, 2019 - 5 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 38952 others
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Timeline
GetHuman731642 started working on this issue
Mar 12th 11:49am