Issues with my ad account. Wont allow me to update payment. I've read ALL the Facebook...
GetHuman2213681's customer service issue with Instagram from February 2019
Help with my Instagram issue
First: share to improve GetHuman2213681's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2213681's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213681 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213681 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2213681 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman2213681's own words
Issues with my ad account. Wont allow me to update payment. I've read ALL the Facebook business materual. All the help material. I've given myself access as the admin, I was already the admin and it says I still dont have permission to change payment method. **I linked IG to my personal Facebook because it needed something. I've opened tickets with Facebook and both have gotten closed, referring me to the help resource page. This is absolutely ridiculous. I'm spending *** a week for ads and you wont allow me to update payments or promote my business.**My name is Chris Spencer , the payments are to advertise for Chirp Wireless. Please get back to me, someone real. This is frustrating.
GetHuman2213681 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman2213681 fixed the problem
We are waiting for GetHuman2213681 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.