Hello for some strange reason I used to have 'highlights' on my Instagram stories. The...
GetHuman2147484's customer service issue with Instagram from February 2019
Help with my Instagram issue
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If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2147484's own words
Hello for some strange reason I used to have 'highlights' on my Instagram stories. There was a little button shaped like a heart in which I could add my stories to my highlights to be saved. Now when I go to my stories the little 'heart shaped' button for highlights has disappeared and I can NO longer upload my stories to the high lights. How can I get this back without having to open a new account which all the YouTube videos are doing? Please advise I want my stories to be saved in the highlights.
GetHuman2147484 did not yet indicate what Instagram should do to make this right.
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