I reported an Instagram account promoting self harm and the report came back to not be...

GetHuman-mikelara's customer service issue with Instagram from February 2019

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Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-mikelara's own words
I reported an Instagram account promoting self harm and the report came back to not be against the policy although I pressed promotes self harm
GetHuman-mikelara did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Customer service issue
Reported by GetHuman-mikelara
Feb 3rd, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 33339 others
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GetHuman-mikelara started working on this issue
Feb 3rd 4:05am