I tried to get on Instagram on my iPhone this morning and it said I had been logged out...
GetHuman1976158's customer service issue with Instagram from January 2019
Help with my Instagram issue
First: share to improve GetHuman1976158's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1976158's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1976158 will want to follow the link below to head to their help center. We will check on GetHuman1976158 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1976158 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1976158's own words
I tried to get on Instagram on my iPhone this morning and it said I had been logged out. When entered my password, it told me that my account did not exist. My friends found my account under another name "jaydeyggge". This person has apparently changed my email, phone number, and unlinked my Facebook account from my instagram. I DID NOT RECEIVE AN EMAIL FROM INSTAGRAM, so I can't revert this change and I cannot find anywhere on the website to seek additional help. The original account name was ashleyrm**. I can provide any information needed to prove my identity.
GetHuman1976158 did not yet indicate what Instagram should do to make this right.
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