GetHuman-saranah's customer service issue with Instagram from January 2019
Help with my Instagram issue
First: share to improve GetHuman-saranah's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-saranah's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-saranah will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-saranah can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-saranah may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-saranah's own words
Access my account using a different phone number*email ... I had a phone in which I signed up for an Instagram account using a cell phone number that I no longer have access to since I got a new phone, resulting in me not having access to the account I previously made. I forgot the password to the account and I am unable to retrieve it using alternate emails (as I only signed up for the account using the phone number that I no longer have access to). I am unable to switch the contact information (cell phone number) to anything else entirely as I no longer have access to the account but I was wondering if there was any way I could retrieve it otherwise.
I forgot to switch my contact information before getting my new phone and number.
Allowing me access to my account through resetting my password and*or email*phone number associated
I've been an Instagram user for years
Changing my contact information, attempting various potential passwords
I have an issue with Instagram too
How GetHuman-saranah fixed the problem
We are waiting for GetHuman-saranah to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.