Locked out of account

GetHuman-saranah's customer service issue with Instagram from January 2019

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0 following
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-saranah will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-saranah can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-saranah's own words
Access my account using a different phone number*email ... I had a phone in which I signed up for an Instagram account using a cell phone number that I no longer have access to since I got a new phone, resulting in me not having access to the account I previously made. I forgot the password to the account and I am unable to retrieve it using alternate emails (as I only signed up for the account using the phone number that I no longer have access to). I am unable to switch the contact information (cell phone number) to anything else entirely as I no longer have access to the account but I was wondering if there was any way I could retrieve it otherwise.
I forgot to switch my contact information before getting my new phone and number.
Allowing me access to my account through resetting my password and*or email*phone number associated
I've been an Instagram user for years
Changing my contact information, attempting various potential passwords
I have an issue with Instagram too
How GetHuman-saranah fixed the problem
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Customer service issue
Reported by GetHuman-saranah
Jan 15th, 2019 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 12 customers so far
Similar issue to 29613 others
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GetHuman-saranah started working on this issue
Jan 15th 5:49pm