So I‘m logged in in my main account and also in a *finsta“ account. This afternoon I re...

GetHuman1964401's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1964401 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1964401 can let us know if they help or not.
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Before contacting them, items GetHuman1964401 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1964401's own words
So I‘m logged in in my main account and also in a *finsta“ account. This afternoon I received the notivivation that the password of my finsta account got changed and I‘ve been logged out. After I couldn’t get into the account anymore. The email I stated was an old one so I contacted instagram through the *need more help“ function. I received an email with the information to send them a picture of me with an handwritten poster( my name,username, a code). After I sent it i got an answer immediately with a link that I should press to change my password. But no matter on which devise or server, it’s not possible for me to change my password. Everything I type it in and press done *error- Page not found“ appears. Is there another way to change my password? Thanks for helping me out! Florentine
GetHuman1964401 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1964401
Jan 14th, 2019 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 29437 others
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Timeline
GetHuman1964401 started working on this issue
Jan 14th 8:29pm