" Hello,*My account was hacked on the *qth and now I cannot get to log in. My username...

GetHuman1961373's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1961373's own words
" Hello,*My account was hacked on the *qth and now I cannot get to log in. My username is "xjessinax*. My name is Jessica Lo Coco (It was linked to my fb page Jessica Lo Coco, the girl with the yellow top in the profile picture) and now my account that was hacked shows this name: Mikayla Cordari, with username "mikaylacordari".*I had to create another account to access Instagram. And it was hacked as well.*My account "xjessinax" contains pictures of me and my personal contents. *Please help me to get my account back! I forgot also her email on Instagram but it should be or *****@***.com, or *****@***.com or *****@***.com. I had to create another Instagram account. The hacker changed my email in the ig "xjessinax" account. I tried together with her sister "sonia*lococo" ig username to report the abuse and the account was removed ...but instead I would like to get my old account back! How can I do that? Please help me. My telephone is a Honor * lite, and I live in Nottingham. **Thank you in advance"
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Instagram

Customer service issue
Reported by GetHuman1961373
Jan 14th, 2019 - 9 mons ago
I have an issue with Instagram too
Fixed
Seen by 4 customers so far
Similar issue to 29370 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1961373 started working on this issue
Jan 14th 2:53pm
GetHuman1961373 indicated the issue is not fixed yet.
Jan 17th 5:25pm