I broke my phone on dec**th. I have been trying to get into the account since then. I h...

GetHuman-hathejad's customer service issue with Instagram from January 2019

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The issue in GetHuman-hathejad's own words
I broke my phone on dec**th. I have been trying to get into the account since then. I have all my information, including password. The only the that’s stopping me is the code that Instagram keeps trying to send to the number but I can’t access it bcus the phone is broken. I even tried logging in thru Facebook but still getting stopped at the code part. I emailed instagram support several times and they said to send a picture of myself with a code,full name, and IG name and they never reply after.
GetHuman-hathejad did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-hathejad
Jan 8th, 2019 - a mon ago
I have an issue with Instagram too
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Seen by 2 customers so far
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GetHuman-hathejad started working on this issue
Jan 8th 1:46am