Hello, I use Instagram on an iPhone *plus, I’ve had my Instagram since ****. I recently...

GetHuman-buzzlc's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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GetHuman-buzzlc's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-buzzlc will want to follow the link below to head to their help center. We will check on GetHuman-buzzlc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-buzzlc may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-buzzlc's own words
Hello, I use Instagram on an iPhone *plus, I’ve had my Instagram since ****. I recently got temporarily locked out due to “logging into a website that looks like Instagram” which I haven’t done. It has me go in and change my password, which I do and then I’m able to get into my account for a few hours. Then all of a sudden I’m locked out again. I’ve changed my password around * times and I can’t seem to get back into my account. I run a business through my Instagram and I cannot get to it. I don’t understand why I am having troubles because I haven’t done anything different than what I do every other day when I use my Instagram. I would like access back to my account. I’ve had it for a very long time and I am not going to be making a new one. If someone could please help me that would be greatly appreciated!!!
GetHuman-buzzlc did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-buzzlc
Jan 5th, 2019 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 27665 others
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GetHuman-buzzlc started working on this issue
Jan 5th 7:06pm