My account has been hacked and my email, username, etc has been changed preventing me f...
GetHuman1715112's customer service issue with Instagram from December 2018
Help with my Instagram issue
First: share to improve GetHuman1715112's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1715112's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1715112 will want to follow the link below to head to their help center. We will check on GetHuman1715112 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1715112 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1715112's own words
My account has been hacked and my email, username, etc has been changed preventing me from accessing my account. My account name was deannegibsonjeffries and has been changed to anton***hersc. I was able to see the change from my business account dmg.handcrafted. I was sent an email confirming the password change which I denied and reset, the hacker changed my password again and changed my information before I could reset the password.
GetHuman1715112 did not yet indicate what Instagram should do to make this right.
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