Hello there, I have a problem with my Instagram account from yesterday. I forgot my pas...
GetHuman-dunjapa's customer service issue with Instagram from November 2018
Help with my Instagram issue
First: share to improve GetHuman-dunjapa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dunjapa's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dunjapa will want to follow the link below to head to their help center. We will check on GetHuman-dunjapa later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-dunjapa may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-dunjapa's own words
Hello there, I have a problem with my Instagram account from yesterday. I forgot my password, but I know my user name and phone number which I used when I sign in on this social network. **So, when I click on the button "Forgot password" and enter my phone number, I got an information that SMS link sent on my phone, but I didn't get any message.**I also have to mention that I sign in from my phone number, not from my e-mail, but I will give you my e-mail address which I used to when I had a old account. **Anyway, my username is: *dunja*du *I will be grateful to you if you can fix my issue.**Thank you in advance and best regards!*Dunja
GetHuman-dunjapa did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-dunjapa fixed the problem
We are waiting for GetHuman-dunjapa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.