A fake account opened up in my child's name. I have tried to address this issue throug...

GetHuman1652770's customer service issue with Instagram from November 2018

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Help with my Instagram issue
GetHuman1652770's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1652770 will want to follow the link below to head to their help center. We will check on GetHuman1652770 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1652770 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1652770's own words
A fake account opened up in my child's name. I have tried to address this issue through the normal channels and I am increasingly frustrated. My son is away at a therapeutic boarding school being treated for depression and anxiety and I am unable to have him pose for a picture with a government issued ID. He does not have any ID with him and he has no access to a phone. Why do you even need this information to DEACTIVATE an account? It makes zero sense to me. I want the account down NOW!!!!!
GetHuman1652770 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1652770
Nov 29th, 2018 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 22033 others
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GetHuman1652770 started working on this issue
Nov 29th, 2018 2:38pm
GetHuman1652770 shared this issue with followers on Twitter
Nov 29th, 2018 2:38pm